24/7 Helpdesk Technician (Remote)

Reclamestudio Anytime; Manchester; Remote; GBP 25,000 - 35,000

Job description

Are you a problem solver with a passion for technology? Do you thrive in a fast-paced environment where every challenge is an opportunity to innovate? At Apogee Corporation, we are looking for a 24/7 Helpdesk Technician to join our HP3S Helpdesk team, providing expert remote support to our clients.

Why Apogee? As an independent subsidiary of HP Inc., we deliver cutting-edge workplace and IT solutions that empower organisations to work smarter. Our commitment to excellence, innovation, and customer-first service drives us to redefine what is possible.

The Role As a 24/7 Helpdesk Technician, you will play a key role in resolving printing, network, and software issues remotely, ensuring a seamless experience for our clients. Working within a shift pattern—including evenings and weekends—you will support solutions such as PaperCut MF, SafeQ Cloud, and HP-branded products while maintaining exceptional service standards.

What You Will Do

1. Use remote access tools to diagnose and resolve print, scan, fax, colour, and network-related faults.
2. Respond to P1 Outages within SLA timeframes and produce Major Incident reports.
3. Provide technical support in collaboration with HP support teams.
4. Manage escalated calls through to resolution.
5. Maintain detailed technical documentation and contribute to knowledge base growth.
6. Ensure timely and professional communication with clients at all times.

Hours: The shifts will operate on a bi-weekly basis, on the below times:

08:00am - 17:00pm
16:00pm - 1:00 am
12:00am - 09:00am

Training before the shift patterns start will be a minimum of 4 weeks business hours.