Customer Service Advisor

GXO Logistics, Inc; Greater Manchester; Hybrid; GBP 25,000; Full time

Job description

Are you someone who is always willing to put the customer’s needs first? Do you exceed in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you!

Here at GXO, we are currently looking for a Customer Service Advisor to join the Greene King Customer Team based at Trafford Park. Managing a diverse workload, the team provides exceptional customer service to the Greene King contract. The team is the central point of contact for all enquiries from both internal and external customers.

This position is on an any 5 from 7 shift rotation (including Sundays), totaling 37.5 hours per week on a permanent basis, with potential flexibility for hybrid working.

Please note that this role is initially based at Trafford Park but be aware that our site will be moving to Middleton in early 2026.

Pay, benefits and more:

We’re looking to offer a salary of up to £24,458.16 per annum and 33 days annual leave (inclusive of bank holidays). Your benefits package includes flexible dental insurance plans, a company-sponsored pension scheme, a 24/7 online GP service, life assurance, and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme, and much more!

What you’ll do on a typical day:

• Daily contact with customers and suppliers to arrange bookings and service requests
• Liaising with Green King colleagues across all parts of the business
• Deliver excellent customer service as part of all tasks
• General administrative tasks and duties

What you need to succeed at GXO:

• A desire to work in a customer-facing role and provide excellent service
• Comprehensive computer skills – including Excel and Word
• Excellent attention to detail
• Possess excellent people skills and be a team player

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.