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Back of House Ecommerce Associate

JD Sports / Livestock / Size?

England

On-site

GBP 40,000 - 60,000

30+ days ago

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Join a forward-thinking sports-fashion retailer as a Back of House Ecommerce Associate in a vibrant retail environment. In this part-time role, you'll play a crucial part in enhancing customer experience by ensuring efficient order processing and fulfillment. Collaborate with various teams to streamline operations and contribute to the overall success of the store. This is an exciting opportunity to be part of a dynamic team that values inclusivity and innovation in the retail space. If you're passionate about sports and fashion and thrive in a collaborative atmosphere, this role is perfect for you.

Excellent communication skills are essential for this role.
Ability to work under pressure and maintain a calm demeanor.

Collaborate with fulfillment leads to optimize processes.
Manage inventory and coordinate online returns efficiently.

Written Communication

Verbal Communication

Team Collaboration

Pressure Management

Monday, February 10, 2025

Department: Retail Stores
Location: Guilford Town Center, BC
Workplace Type: On-site
Job Type: Part-Time, Permanent

Salary: $17.40 per hour

The Team: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remains a key part of the JD strategy.

The Role: Our Retail team is looking for a Back of House Ecommerce Associate to join our team at JD Sports Guildford Centre! Reporting to the Store Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in-store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail, and ecommerce teams.

Duties/Responsibilities:

Collaborate with other fulfillment leads to optimize processes
Order processing and shipping to ensure that the orders are processed within 24-48 hours
Daily data-entry and reporting
Collaborate with the retail back-of-house team to receive and put away new stock
Results tracking to increase eCommerce fulfillment performance
Work with the Customer Experience team to update the system and communicate order status
Inventory management and cycle counts
Coordination and timely processing of online returns

Skills/Knowledge/Experience needed:

Excellent written and verbal communication skills
A confident, calm attitude that performs well under pressure
A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it

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