Trainee Furniture Technician

Castelan Group; Aberdeen City; Remote; GBP 60,000 - 80,000

Job description

Are you seeking to change your career path? Have you considered a career working within furniture repair, assembly & care?

Furniture Care Network (FCN) as part of the Castelan group have a fantastic opportunity for someone who is a good communicator, excellent hands-on skills, driven with an attention to detail. The candidate will be wishing to establish their career in furniture repair.

As part of our Furniture Care Network division, the role will require providing bespoke furniture repair, care, and assembly, adhering to uphold our high standards of customer service. As well as receiving guidance from our skilled furniture technicians, the vacancy also provides career development through completing a nationally recognised furniture repair, assembly & care apprenticeship.

It is a Furniture Care Network priority to provide a safe working environment at all times in all circumstances. We understand that lone working can be both positive and empowering and so we hold your safety and well-being at the centre of how we work.

Our services take care of furniture concerns for a diverse customer base and so it is important to us to appoint individuals who can join our team to reflect FCN values and help reflect those communities for which we work with.

Our technicians work based from home throughout the UK and are supplied with a vehicle, uniforms, tools, and training required to fulfil the role. The role will require travelling across the Southeast region of England, (depending on your base location) therefore a full UK Driving licence is essential for this role.

If this prospect has piqued your interest, then apply today!

About Us

At Castelan, we are committed to providing our customers with high-quality furniture repair services. We take pride in our prompt, courteous, and professional approach, which has earned us an excellent reputation in the industry. We are looking for dedicated individuals to join our team as Furniture Repair Trainee Technicians. As a trainee, you will undergo a comprehensive training program to equip you with the skills and knowledge necessary to excel in this role.

Role Purpose

As a Trainee, to undertake learnings and teaching for the person to ultimately provide our customers with a prompt, courteous and professional furniture repair service in close liaison with our internal support team; to promote and protect the good name of the Company.

• You will be based from home address visiting customers within a certain region.
• You must have a driving licence as you will be provided with a company van to perform this role.

Primary Responsibilities

• Visit customers in their homes or other specified places (initially under supervision) to inspect upholstery, leather furniture, cabinets, work surfaces and beds to determine the cause of the problem and recommend/undertake corrective action.
• Visit client’s commercial properties/warehouses (initially under supervision) to inspect upholstery, leather furniture, cabinets, and beds to determine the cause of the problem and recommend corrective action.
• To record all information required on relevant company documentation (PDAs) and return these to head office by specified deadlines.
• To undertake to follow the timelines of a trainee, with the support of Castelan Training department and any third-party training providers that engage with Castelan.
• Carry out authorised repairs to upholstery, leather furniture, cabinets and beds within agreed time limits and standards, within skill range and following training timelines.
• Aim to achieve a first visit fix rate and replacement ratio as required for your skill range in line with the companies grading criteria.
• To feedback any ideas, innovations or information which will add value to the company.
• Maintain a professional appearance, attitude, and ensure that repair sundries are stocked to the agreed levels.
• Ensure your company vehicle is maintained and cleaned as per the company vehicle policy statement.
• Any other reasonable tasks as requested by your Line Manager/s and/or Group Director.

Essential Experience and Technical skills

• Minimum of 2 years generalist working experience.
• A valid driving licence containing no more than six penalty points.
• Have a driving licence for at least 12 months and proven ability to drive a van/larger vehicle.
• Ability to lift and move furniture in order to assess customer claims.
• Demonstrate reliability and flexibility in attitude and approach to work.
• An open attitude to learning new and progressive skills based around the complete furniture market.

Desirable Experience and Technical skills

• Have some experience of practical working, with a problem-solving attitude.
• Have some experience in furniture including assembly and de-assembly process and procedures.
• Can demonstrate a good level of dexterity when using hand tools.
• Previous face-to-face interaction with general public desirable.

Training and Development

You will undergo a 6 – 12-month initial training programme, requiring time to be spent at a training venue near your home or at our Head Office in Weston-Super-Mare (dates and schedule would be provided in advance). Also buddying up with our experienced Furniture Technicians in the field, in your geographical area, visiting various customers. This is to gain hands on experience of performing as a Furniture Technician.

You will be offered a full training and development programme in all areas of the Furniture Technician role, including technical skills, soft skills, system training, driving assessments and customer care skills.

We will also supplement the in-house training programme with an external Apprenticeship qualification in Furniture Repair and Assembly and Customer Service.

The Recruitment Process

If you are successful at the initial application shortlisting stage, then you will be invited to a Telephone Interview as a first stage.

If you are successful at this stage, you shall be invited to an Interview Round which shall be held in a venue near your home address, where you will meet one part of the Network Management Team in a meet and greet and formal interview. You may also be asked to complete a couple of practical assessments to determine skill set and aptitude.

How to apply

To apply for this role, please submit your CV and a cover letter outlining your relevant experience and qualifications through the platform by close of business Friday 21 March 2025.

You can apply through our Careers page https://castelangroup.bamboohr.com/careers. Applications via Indeed will not be monitored.

Castelan is an equal opportunity employer, and we welcome applications from individuals of all backgrounds and experiences.

Due to the location of the role, you must be able to travel. Unfortunately, we cannot accommodate sponsorship for Visas at this time.