Control Room Supervisor

The ACC Liverpool Group operates the city's waterfront event campus - the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.

We are looking to recruit a Control Room Supervisor to join our Security services team on a permanent full-time basis. This role will be working a mixture of day and night shifts (75%-night shift, 25%-day shift).

Company Benefits

• An enhanced holiday scheme, starting with 240 hours (inclusive of BH), which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line and contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 27 Qualified Mental Health First Aiders onsite.

Job Purpose:

• To contribute to the safety and security of The ACC Liverpool Group premises, staff, guests and visitors.
• To lead the Security Control Room operatives, Security Officers and the daily running of all procedures.
• To act as Incident Manager on events when required and lead on the coordination of all Incident management across the ACC Liverpool Group campus.
• To monitor, operate, evaluate and maintain all Security Control Room systems.

We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we're looking for someone who:

• Has the ability to perform duties safely on their own, using procedures and without direct supervision.
• Is happy to work rotating shift patterns, 24/7, 365 days a year, including nights, weekends and holiday periods.
• A willingness to learn and develop and show high level of commitment and professionalism.
• Able to deal with urgent situations and difficult, sometime anxious, people under pressure.
• Understands the basic Company Protocols regarding Accidents and Incidents reporting.

It is required that you hold a valid SIA licence (CCTV and Door supervisor) and an advanced First aid certificate.

If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group's continuing success story, this could be just the job for you.

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Closing Date: 11th of April
Interview Date: TBC

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.