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Help Desk Service Controller

Virtual Bridges

Belfast

On-site

GBP 60,000 - 80,000

Full time

8 days ago

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An established industry player is seeking a Help Desk Service Controller to join their dynamic team in East Belfast. This role is crucial for ensuring the smooth operation of the service department, where you'll handle customer support requests and coordinate with field engineers. The ideal candidate will possess strong communication skills, a customer service background, and the ability to thrive in a busy environment. With ongoing training and development opportunities, this position offers a competitive hourly rate and a secure career path for those eager to grow professionally. If you're ready to make a significant impact in a supportive team, this is the opportunity for you.

Competitive salary

Ongoing training and personal development

Good Attendance Bonus

Annual Bonus scheme

Life Insurance Cover

Company pension scheme

Free Parking

Volunteering leave policy

24 days Holiday + Statutory Holidays

Experience in customer service is preferred but not essential.
Good numeracy and literacy skills are essential.

Receive customer support requests and dispatch calls to engineers.
Involved in administrative work within the service department.

Customer service background

Teamwork

Organisational skills

Communication skills

IT literacy

GCSE Maths and English (or equivalent)

Brookstreet UK Ltd currently have a vacancy for a Help Desk Service Controller based in East Belfast.

The role:

Working in a dynamic department and key to the smooth running of the company, the successful applicant will be involved in a variety of day to day activities within the service department.
The role involves receiving customer support requests, dispatching calls to our team of field-based engineers and related administrative work.

Skills/Attributes:

A background in customer service.
An ability to work well within a busy team environment.
Good organisational skills, with an attention to detail.
Strong communication and people skills.
IT literate with good keyboard skills.

Qualification/Experience:

Previous experience of a similar role would be preferably, but not essential, as full training will be provided. Good numeracy and literacy skills, GCSE Maths and English (or equivalent) are essential.

Benefits:

Competitive salary and secure future for a candidate determined to build a successful long-term career.
On-going training and personal development.
A Good Attendance Bonus and Annual Bonus scheme.
Life Insurance Cover.
Company pension scheme.
Free Parking.
Volunteering leave policy.
24 days Holiday + Statutory Holidays.

8:45 to 17:00 Monday to Friday, lunch 13:00 to 13:45.

Hourly rate of £12.50 p/h.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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