Senior Account Manager

Job Title: Senior Account Manager

Location: Leicester (Full-time)
Reporting To: Key Account Director

About the Role:

An exciting opportunity has arisen for a Senior Account Manager to join our team at My Home Move/Simplify. Based in Leicester, you will be responsible for managing the operational relationship between My Home Move/Simplify and Purple Bricks, ensuring exceptional client service and performance. This role requires someone with excellent communication skills, the ability to build strong relationships, and a keen eye for managing operational performance to achieve business objectives.

Key Responsibilities:

• Manage and develop effective working relationships with key contacts within Purple Bricks.
• Oversee the performance of lawyers on our panel to ensure service standards are met, using management information systems.
• Act as a point of escalation for issues raised by referring customers and Purple Bricks.
• Monitor customer satisfaction feedback and implement strategies for improving the customer experience.
• Attend team meetings, providing insights on performance and ensuring best practices are followed.
• Provide training to staff at Purple Bricks and group law firms on the My Home Move/Simplify processes and systems.
• Proactively identify opportunities to enhance performance and optimize profitability.
• Analyse data, identify trends, and resolve escalations efficiently.
• Maintain a calm, diplomatic approach when managing conflict and customer issues.

Skills & Experience:

• Proven ability to build and manage strong working relationships with both internal and external stakeholders.
• Excellent communication skills, both verbal and written, with the ability to handle escalations effectively.
• A strong customer service focus with a keen attention to detail and problem-solving capabilities.
• Strong organisational skills with the ability to multi-task and manage time effectively.
• A working knowledge of Microsoft Excel, Word, and Outlook, as well as process-driven working methods.
• An ability to assess situations and make independent decisions, with a results-oriented approach.
• Legal qualifications are desirable but not essential. We support career development and offer training opportunities.

Personal Attributes:

• Customer service orientated and focused on delivering results.
• Calm under pressure, with a professional and approachable demeanour.
• A confident decision-maker with strong problem-solving skills.
• A team player who thrives in a collaborative environment.

Benefits of Working at Simplify

• Competitive Salary
• 25 Days Holiday(plus 8 Public Holidays)
• Pension Scheme
• Option to Buy/Sell Holiday
• Life Assurance
• Enhanced Maternity, Paternity & Adoption Pay
• Employee Assistance Programme
• Free Conveyancing Services& Retail Discounts, plus much more!

If you are a proactive and driven individual with a passion for building strong relationships and driving business performance, we would love to hear from you!

To Apply:
Please submit your CV outlining your relevant experience and motivation for applying.