Senior Business Travel Consultant - Remote

Awanui Veterinary; Birmingham; Hybrid; GBP 100,000 - 125,000; Full time

Job description

About Us

TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North America. In 2022 we became a 'unicorn' and in 2025 we raised $200 million in a Series E funding round, increasing our valuation to $2.7 billion.

We've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

About the Role:

We are seeking a dedicated Senior Business Travel Consultant who is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system.

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

What You Will Do:

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

We Are Looking for People Who:

• Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously.
• Are proficient in air fares and ticketing.
• Have great communication skills, fluency in English, both written and spoken is essential.
• Have previous experience as a Business Travel Consultant.
• Are well-organized and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

Our Benefits

• Competitive compensation, including equity in the company.
• Generous vacation days so you can rest and recharge.
• Health perks such as discounts in health insurance or gym allowance.
• Flexibility to increase your pension plan.
• Unforgettable TravelPerk events, including travel to one of our hubs.
• A mental health support tool for your well-being.
• Exponential growth opportunities.
• VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.

Working Hours & Conditions

• Working hours are within 7am - 11pm.
• An expectation of weekend working on a rotation is required.
• Required to work bank holidays.
• Role will be fully remote; however, you will be required to come into the Birmingham Hub for training and special events.

How We Work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

All official communications will come from email addresses ending in @travelperk.com, our main social channels, or verified recruiters on LinkedIn linked to our official accounts.