Dual Site Community Manager – Sheffield

At Wizu, we’re redefining flexible workspaces —no more dull, uninspiring offices.

We create vibrant, one-of-a-kind environments where businesses flourish, and our members genuinely love being part of the community. We’re passionate about what we do, balancing hard work with a lot of fun, and always striving for excellence.

To keep raising the bar, we need amazing people to join us. That’s where you come in.

Job Title: Dual Site Community Manager

Reporting to: Allocated Regional Operations Manager

Purpose: Responsible for operational excellence within your centre’s, ensuring member satisfaction, retention and upselling is delivered and your centre is compliant and maintained.

Working Hours: Full time, 08:30-17:30, Monday-Friday, 40 hours a week

Location: Centre based – This position operates across two Sheffield city centre locations within 10-15 minutes walking distance of each other:

• 32 Eyre Street, Sheffield, S1 4QZ
• Courtwood House, Silver Street Head, Sheffield, S1 2DD

Time will be split between both sites as required.

Your key responsibilities will include (but not be limited to):

Operations

• Ensure you and your team deliver operational excellence within the centre.
• Manage the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance.
• Ensure efficient day-to-day operations of the centre.
• Conduct the relevant monthly excellence checklists.
• Liaise with internal and external parties as appropriate.
• Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are completed.
• Assist with and respond to out-of-hours emergency requests.

Clients and Members

• Ensure membership records are accurate and current.
• Address and escalate where necessary client/member complaints or queries.
• Oversee and ensure all meetings and member events are of the highest standard.
• Facilitate office move-ins and departures.
• Ensure optimum client satisfaction and seek and record feedback as appropriate.
• Strive to provide consistent excellent service to all clients and members.
• Update and promote the Wizu member portal/app.

Your Team

• Line manage the centre team, with a focus on learning and development and regular 1-2-1s.
• Ensure appropriate succession and contingency planning.
• Relay updates to your team where appropriate.
• Assist with the recruitment processes, training and onboarding new team members where necessary.

Your Building

• Assist the Property team with the management of centre maintenance, including third party contractors and suppliers and the quality of any works.
• Ensure appropriate upkeep and centre maintenance, including health and safety, fire regulations, checks and audits.
• Ensure centre compliance, including daily spot checks and floor walks.
• Ensure a comprehensive understanding of building specifics, including layout and compliance information.
• Manage facilities requests submitted to the Property team.

Sales and Finance

• Ensure your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.
• Prioritise and conduct sales tours and co-working taster days, where necessary.
• Ensure centre staff are capable of delivering ‘the perfect tour’.
• Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
• Relay commercial client feedback to the sales team, including in relation to renewals, expansions, downsizing, terminations and queries.
• Ensure optimum retention and renewals by delivering operational and client excellence.
• Assist with sales and events in order to meet revenue targets and ensure the profitability of your centre.
• Conduct competitor research where appropriate.
• Support the centre profitability and efficiency, including in relation to staffing, salary and procurement requests.
• Ensure billing is carried out on time including monthly invoice checks, paying particular attention to ad hoc services being charged for.
• Adhere to the debt process.
• Ensure systems are adequately and efficiently kept up to date.

Candidate Profile

Skills & Behaviours

• Experience in office management or the flexible offices industry would be an advantage
• Experience in hospitality and/or customer service
• Confident
• Self-starter
• Enthusiastic
• Resilient and embraces change
• Presentable and professional with good attention to detail
• Excellent communicator (written & verbal)
• Problem solver
• Performance-Focused
• Has the ability to continually review and prioritise workload within a fast-paced environment
• Positive ‘can do’ attitude and a promoter of the Wizu brand and values
• Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals
• Responsible for the success of your team and any learning and development needs