Customer Service Coordinator - Supply Chain

Assisi Pet Care; Leeds; On-site; GBP 60,000 - 80,000

Job description

Job Title: Supply Chain Assistant

Location: Leeds

Salary: £28,000 per annum

Job Type: Full time, Permanent

About the Company:

Assisi Pet Care was founded on a love of pets and a respect for the sustainable production of everything we bring to market. We are specialists in the transformational acquisition, management and organic growth of pet care, food and related companies. We grow sustainable businesses within the European Pet Care Industry that seek organic growth through continual improvement, innovation and energy. We choose our brands carefully. Each is selected not only for its potential but also its culture and character.

What is the mission?

To enable service excellence on supply fulfilment to our customers!

Key Responsibilities:

• Receiving customer calls regarding service and orders.
• Actively manage direct customers to websites and overall call management as required.
• Support availability on websites and collaborate with 3PL providers as required.
• Collate customer loyalty cards/emails and charity collaborations.
• Order processing for retail and brand loyalty schemes.
• Respond to emails for Customer Sales & customer services.
• Support and cover Ordering and Invoicing process across the full group.
• Admin support including Fleet Management and associated 3rd party processes.

About You:

Key Skills & Experience:

• Experience within a similar supply chain role is essential.
• Strong communication skills with both internal and external stakeholders.
• Customer service excellence; effectively able to manage direct and at times challenging customer contact within consumer supply.
• Strong IT capabilities across core MS Office, ERP systems like Sage, SAP and eCommerce platforms such as Shopify.
• Data input and processing of customer orders and invoicing; ability to accurately process and amend data.

Capabilities:

• Systems capability in MS Office and ERP, preferably: Sage/SAP/eCommerce/Shopify.
• Strong communication skills (English).
• Import and export processing.
• Supplier and customer management.

Behaviours:

• Ability to work as part of a team and provide peer support.
• Focus under pressure and problem solve in their functional area.
• Keen to learn and develop processes.

Please click the APPLY button to submit your CV.