Parking Operations Managing Director

Join to apply for the Parking Operations Managing Director role at Holiday Extras.

Salary: £160,000 - £200,000 + Bonus + Pension

Location: Holiday Extras is based in Kent, and our UK Airparks sites are in Birmingham, Luton and Aberdeen. Easy access to these locations is ideal, as well as an appetite for regular travel to Europe.

We care deeply about inclusive working practices and diverse teams. We'll facilitate your working preferences wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.

About Airparks
Airparks is part of the Holiday Extras Group with over 20,000 spaces and multiple sites across the UK & Europe; we are on a mission to provide outstanding airport parking services. We operate multiple locations and maintain exceptional standards, ensuring a 60% customer return rate and a world-class NPS score of over 80.

We are preparing for rapid growth, amplifying our service offering, to reinforce our value proposition and strengthen customer loyalty, with exciting projects like "Airparks Vegas" and our expansion across Europe. Backed by Holiday Extras' expertise in sales, marketing, and technology, we have all the ingredients for sustained success. Now, we seek a visionary leader to guide and support this journey.

The Role
We are seeking an experienced Parking Operations Managing Director (MD) for Airparks responsible for building the HX Parking Operations business by creating, developing and delivering the strategy for growth. Reporting to the Group CEO, this role is responsible for overseeing day-to-day operations, driving yield and pricing strategies, expanding our footprint, and navigating opportunities and challenges in property and planning.

The MD can only achieve this by engaging, mobilising, developing and leading the team, as well as working effectively with subject matter experts, and simplifying complex information to drive impactful action.

By joining us you will:

• Lead strategic growth by developing and executing a five-year strategic plan, expanding market presence through acquisitions, new markets, and M&A opportunities.
• Lead major expansion projects, including Airparks Vegas and European growth, securing funding with senior leadership.
• Oversee operations across multiple sites, ensuring seamless performance, high NPS scores, and strong customer retention.
• Drive efficiency and innovation, implementing digital check-in enhancements, yield optimisation, and AI-driven decision-making.
• Manage financial performance, owning P&L, controlling costs, and securing profitable long-term contracts.
• Develop additional revenue streams, including EV charging and premium services, to enhance profitability.
• Build and lead high-performing teams, fostering leadership, collaboration, and a culture of innovation.
• Ensure compliance with Health & Safety, Transport, and Planning regulations while maintaining industry best practices.

What You Can Bring

• Proven experience in a senior leadership role, ideally within property, hospitality, aviation, or service industries, managing a business P&L.
• Strong customer empathy, with an understanding of customer needs and expectations.
• Technical understanding of operations, with excitement about future innovations such as electric and autonomous vehicles.
• Robust legal experience in delivering complex commercial and real estate projects, along with managing expert legal advisors.
• Ability to work with data and numbers, with a focus on optimising pricing and yield.
• Willingness to challenge existing processes and explore innovative solutions.
• Excellent communication skills, capable of simplifying complexity and getting to the core of issues.
• Experience of managing operations and inspiring teams at geographically disparate locations, in multiple markets and legal jurisdictions.
• Expertise in pricing strategies, revenue growth, and customer loyalty programmes.

Everyone's career path is unique—if your experience doesn't precisely match, we still encourage you to apply.

How We Hire
We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you've applied for, you'll enter our hiring process as follows:

• A short introductory chat.
• A skills-based interview with key stakeholders.
• A final stage discussion on vision and strategy.

Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via recruitment@holidayextras.com.

Why Join Us?

• Lead a critical and growing part of Holiday Extras with expansion opportunities across Europe.
• Shape the future of airport parking, driving innovation and enhanced customer experience.
• Work with highly motivated, talented teams supported by group leadership.
• Play a key role in delivering major projects, including new site expansions and strategic acquisitions.
• Enjoy a world of benefits to enhance your lifestyle and well-being. We want you to feel supported and rewarded every day. Learn more about our culture and benefits.

Applications Close: 27th April 2025

We reserve the right to close this job before the closing date due to a high volume of applications, please ensure you submit your application as soon as possible to be considered.

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Sales

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