Tekla Support Consultant

Your Title: Tekla Software Support Consultant

Job Location: Hybrid from our Leeds Office - 2-3 Days office based on avg

Our Department: Tekla

Are you interested in positioning yourself within an innovative construction software industry leader and becoming one of our Tekla Software experts?

For our Tekla Software Support Consultant role, we are seeking someone with experience working in structural or civil engineering. Someone who enjoys sharing their knowledge and wishes to upskill, to effectively become a Tekla Structural Designer and Tedds superuser. A professional who our clients' structural and civil teams can work with to complete complex projects using our Tekla products.

To be successful in this role you will have a background in structural/civil engineering and want to move into construction software support and development. This is not a call centre; this is a team of structural and civil professionals working together to help our clients get the best out of Trimble’s Tekla software suite. This is not an IT support role; knowledge of civil/structural engineering is essential.

Our customers use our software to detail everything from farm buildings to the iconic structures all across the UK as well as national infrastructure projects.

If you’re passionate about structural/civil engineering, then this is your opportunity to join a growing global tech business that will invest in you and develop your knowledge of our market-leading products.

What You Will Do:

1. Deliver high-level technical support to the users of our Tekla software. Communicate with customers via phone, email, or forums.
2. Create, update, and deliver training courses either in our Leeds-based training centre or at sites around the UK/Ireland.
3. Build our knowledge base by writing technical support content for the Tekla User Assistance site.

What skills & experience you should bring:

1. Professional experience of using Tekla Structural Designer and Tekla Tedds.
2. A degree in Civil/Structural Engineering or equivalent from an accredited University.
3. Strong problem-solving and communication skills.
4. Excellent written and verbal communication skills.
5. Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly.
6. Ability to produce clear and structured texts.
7. Fluent written and spoken English.
8. Utilise excellent analytical and problem-solving skills.
9. Well-organised, self-directed team player.
10. Remain open to others’ ideas and exhibit willingness to try new things.

What we will offer you:

1. Competitive salary with annual salary increases.
2. 37.5 hour working week.
3. Annual Leave - 25 days, increasing to 27 days after five years of service.
4. Additional Trimble "Day of Service" - an additional annual leave day in addition to the above.
5. Company Pension.
6. Life Insurance.
7. Income Protection.
8. Employee Stock Purchase Plan (ESPP).

About Trimble Tekla:

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modelling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial, transportation, and logistics.

The Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modelling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve a greater competitive edge through improved collaboration, efficiency, and accuracy. Tekla tools are used for realising projects around the world from housing and bridges to factories and skyscrapers.

Trimble’s Inclusiveness Commitment:

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed, and most importantly that they know they belong, no matter who they are or where they are coming from.

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