Onsite Audio Video Systems Engineer

Join to apply for the Onsite Audio Video Systems Engineer role at BBC

• Location: London, Broadcasting House, five days on site
• Salary: Up to 50,000 depending on relevant skills, knowledge and experience.
• An employer pension contribution of up to 10%
• 26 days’ annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes
• Employee assistance and well-being programmes
• Learning and development tailored to your role – this could include industry recognised qualifications, coaching and mentoring
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Disability Networks and many more.
• Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested.
• We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups.
• If you require any reasonable adjustments at any time, please let us know by contacting us on Reasonable.adjustments@bbc.co.uk with the job reference in the subject.

• Band: C
• Contract type: 22 months Fixed term contract till March 2027
• Location: London, Broadcasting House, five days on site
• Salary: Up to 50,000 depending on relevant skills, knowledge and experience.
• Our comprehensive benefits package includes:
• An employer pension contribution of up to 10%
• 26 days’ annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes
• Employee assistance and well-being programmes
• Learning and development tailored to your role – this could include industry recognised qualifications, coaching and mentoring
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Disability Networks and many more.
• Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested.

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.

• Key role within the AV engineering team in the management and support of the AV Equipment within BBC Meeting Rooms.
• Daily proactive monitoring/maintenance of AV systems in meeting rooms to ensure functioning correctly.
• Management and end to end ownership of raised support tickets in Remedy by BBC staff.
• Provide 1st and 2nd line technical support for Audio/Video conferencing issues.
• Investigate and diagnose faults and recommend further actions for raised requests to diagnose and resolve as appropriate.
• Work with 3rd party providers/onsite teams to assist with troubleshooting of in-room issues including replacement of faulty equipment.
• Maintain/manage workflow end to end until resolution.
• Work to specific agreed SLA’s as part of a managed AV Service to BBC departments.
• Manage RMA process with suppliers for faulty/warranty AV equipment.
• Maintain and manage AV estate equipment/spares across BBC sites.
• Own the master spreadsheet / database of AV under the managed service including Asset Tagging and updating of CMDB for accurate billing under contract as the estate changes.
• Conduct site surveys for meeting rooms and recommend designs for AV equipment.
• Take ownership of AV installations including pre-stage/configuration of AV equipment, install and co-ordinate with onsite BBC staff as necessary, test and certify systems onto managed service, and update master portfolio of managed AV systems.
• Implement room moves/changes including decommission/redeployment of AV Systems.
• Provide communication to stakeholders, conveying technical information clearly to non-technical staff.
• Attend Global AV meetings with BBC commercial departments/divisions and own actions and follow up as required.
• Maintain knowledge of industry and competitor developments in order to learn new technologies and help introduce them where appropriate.
• Liaise with 3rd party suppliers on Product Updates/Roadmaps.
• Review and test software/firmware updates on AV managed estate with recommendations on deployment cycles.
• Provide regular reporting service review boards and recommendations on service improvements.

• Experience assisting with the design, delivery or support of technical systems and infrastructure within a media technology environment.
• Experience of AV systems configuration, installation and certification for enterprise use including but not limited to: Poly Studio X, Logitech, Neat codecs and accessories.
• Experience and understanding of networking protocols for connected AV equipment and systems.
• Motivated and organised with the ability to manage multiple active tasks.
• Good communication (spoken, written, listening) and IT skills.
• Able to work in a diverse and varied team, showing evidence of dealing with technical issues and providing cover as necessary.
• Able to deliver to deadlines and demonstrate resilience to ensure the correct technical solution is selected.

• Knowledge and experience of programming/configuring Crestron/Extron control systems.
• Knowledge of Digital Signage Systems, configuration of players/network devices and CMS.
• Knowledge and experience of Azure/AWS configuration.
• Experience working alongside third party service delivery or support in an engineering environment.

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Broadcast Media Production and Distribution