Key Account Manager

We are a forward-thinking and dynamic logistics business with an enviable reputation for growth, customer service, and innovation. We operate from multiple UK locations and supply our customers with end-to-end supply chain solutions including freight forwarding, contract logistics, value-added services, and UK distribution.

Key Account Manager Requirements

1. Good understanding of the market context.
2. Experience in both a retail and logistics business.
3. Able to contribute to broader business issues.
4. Excellent troubleshooting and problem-solving abilities.
5. Strong verbal/written communication and presentation skills.
6. Strong level of sales/negotiation skills.
7. Well networked.
8. Experience of delivering consistent year-on-year organic growth.
9. High level of business and commercial acumen.
10. Proven track record in delivering/improving sales performance.
11. High achievement drive & commercial focus.

Position: Key Account Manager
Location: London
Salary: Up to £60,000 per annum
Benefits: Fully expensed company car or cash for car allowance, pension, bonus.

Role Details

Are you a seasoned Key Account Manager with direct industry experience? Are you a highly effective achiever who can create a shared vision, energize others, challenge the status quo, and drive change? If so, please read on. We have an opportunity for a highly driven and ambitious Key Account Manager to join our team and partner with one of our key customers who are an industry-leading fashion e-tailer. This role is based in London at our customer's offices and will require extensive business travel within the UK meeting with internal operational teams and external suppliers. You will join the Commercial team where you will report to the Commercial Manager. In return, you will receive an industry-leading competitive salary for this new role plus benefits including a fully expensed company car or cash for car allowance, pension, bonus, and other industry-leading benefits.

Your focus on delivering excellence to our customers will be proven by previous experience of working with some of the UK’s best-known brands. It is essential that the successful candidate has previous experience in both a retail and logistics background.

Our working environment is energetic and supports a culture of people achieving their full potential. Our values are foundational blocks of how we work together, and through innovation, training, and development, we are growing the future of supply chain. Our people are our business, and we are looking for hardworking, talented entrepreneurs to deliver in a complex and competitive industry.

Key Account Manager Duties and Responsibilities

1. Align the commercial strategy to support the delivery of business objectives across specified key accounts.
2. Develop relationships with one of our major blue-chip e-tailor clients.
3. Acquire a thorough understanding of key customer needs and requirements.
4. Serve as the link of communication between key customers and internal teams.
5. Ensure the correct products and services are delivered to customers in a timely manner.
6. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
7. Resolve all challenges faced by customers.
8. Lead implementation disciplines to maximize customer retention.
9. Contribute to the development of new and enhanced customer propositions.
10. Expand the relationships with the partnered customer by continuously proposing solutions that meet their business needs.
11. Develop and implement leading, consistent disciplines and activities to ensure ongoing healthy commercial growth.
12. Play an integral part in generating new sales that will turn into long-lasting relationships.

Additional Requirements:

1. Customer-focused approach.
2. Exceptional Microsoft skill set.
3. Relevant high-level degree.
4. Industry-related qualifications (preferred).