Intelligence Support Assistant

Surrey and Sussex Police; London; On-site; GBP 25,000 - 29,000; Full time

Job description

Vacancy Information

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities/employers with different terms and conditions.

Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions.

Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department: Specialist Crime
Grade: Grade D
Status: Full Time or Happy to Talk Flexible Working
Contract Type: Permanent
Salary Grade Range: £25,400 - £28,805
Working Hours: 36.0 Hours per Week
Shift Allowance: No
Politically Restricted: No
Location: Staines

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

Intelligence Support Assistants at Surrey Police and Sussex Police play a crucial role in providing efficient administrative and intelligence management support within the Intelligence Unit.

Your responsibilities will include ensuring the effective management of data across local, Force, and national systems. You will also handle calls and emails from both internal and external customers, coordinating responses and facilitating the transfer of information within Surrey and Sussex Police, as well as to other forces and agencies. Additionally, you will add value by conducting initial research and maintaining accurate records where appropriate.

Skills & Experience

We are seeking candidates with the following skills and experience, and we will assess your entire application against these essential criteria:

• You can work both collaboratively and independently, building strong relationships with partners and colleagues. You are flexible in achieving team goals and willing to take on a variety of tasks.
• You excel in both written and verbal communication, producing clear, concise, and accurate records and reports. You confidently handle enquiries from staff and partners, demonstrating a customer-focused approach.
• You are proficient with computer systems, showcasing accurate keyboard and data entry skills. You are competent in using Windows-based software, including spreadsheets and databases.
• You can identify potential risks, assess data quality and accuracy, and consider information in context. You make connections between different pieces of information to evaluate their relevance and risk.
• You manage your time effectively, meeting deadlines without needing constant supervision. You remain calm and efficient, even under pressure.
• You use your initiative to search for and process information, making reasoned and responsible decisions that consider all relevant factors.
• You have a minimum of 5 GCSEs at grade C or above (or equivalent), including English.

Why Work With Us?

Policing is an exciting 24/7 business while we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Further Information

This role requires enhanced vetting. To achieve this you need to have been resident in the UK for 5 years.

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.