WW Coach - Manchester and surrounding area

Weight Watchers International, Inc.; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job description

WW Coach - Manchester and surrounding area

WW Coach - Manchester and surrounding area

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

Position Description for WW Coach

Reports To: Area Manager

Location/Department: Studio-based

The WW Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and weight loss journey. The WW Coach is responsible for inspiring and building an inclusive, in-person community through facilitating a branded, member-focused workshop centered on wellness, weight loss, and building healthy habits.

Essential Duties and Responsibilities:

1. Driving Member Recruitment/Retention and WW Business:

• Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards.
• Delivers excellent experience to drive member referrals and workshop growth.
• Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience.
• Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention.
• Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales.
• Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studio.

Delivering Workshop Experience:

• Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions.
• Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience.
• Establishes rapport and relationships with members through one-on-one interaction and group facilitation.
• Serves as expert in WW’s scientifically-proven methodology for building healthy habits, weight loss, and holistic wellness.
• Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual.
• Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion.
• During wellness check-ins, connects with and welcomes waiting members with superior level of hospitality.
• Takes the lead within the studio team to ensure an excellent member experience.
• Demonstrates knowledge and awareness of wellness and diet/weight loss trends.
• Manages tally reconciliation and timely bank deposits.
• Performs other administrative and studio-related and operational tasks as required.

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.

Leadership Competencies:

• Stay Curious
• Win Together
• Act Boldly
• Make a Difference
• Member focused

Functional Competencies:

• Empathy
• Excellent active listening and communication skills
• Prioritisation
• Time management

Education / Experience:

• Facilitation and coaching experience
• Customer Service experience
• Experience with POS/point of purchase technology

Job Factors/Work Environment:

• Ability to work with minimal supervision
• Perform some work from home
• Ability/willingness to work in multiple locations within designated travel area

Position Qualifications:

• Passion for the WW brand, wellness and healthy lifestyle.
• Savvy in using social media platforms (e.g. Facebook and Instagram).
• Superior customer service experience.
• Accomplished facilitator with coaching experience.
• Business acumen.
• Must own a smartphone.
• Excellent active listening and communication skills.
• Computer skills (Google & Microsoft Office suite, web-based applications).

Major Relationships / Dependencies:

• Area Managers
• Studio Team

Community Involvement:

• Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness.
• Acts as a WW brand ambassador and anticipates community’s needs.
• Represents the WW brand at internal and external community events.

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.