QC Operator Production · London

MPS; London; On-site; GBP 25,000 - 45,000

Job description

Job Purpose

The QC Operator will work as part of a team to ensure that all Digital Cinema Content created, mastered, and distributed at MPS is delivered to the highest possible standards and in accordance with the Client's specifications.

The role is part of a shift pattern and can require weekend work.

You will report to the QC Manager.

Main Duties & Responsibilities

• Run DCP and file-based and broadcast QCs and ensure that the high quality of content and specs are met.
• Ensure that all the latest QC procedures and DCI compliance are followed for all Digital Cinema Content, including features, trailers, and trade show clips.
• Lead client-attended theatrical QC sessions as and when needed.
• Lead troubleshooting and root cause analysis of any QC flags.
• Effectively communicate a wide range of technical and contextual QC issues to those with varying levels of understanding inside and outside the department.
• Work closely with the Mastering, Audio and Client Relations teams on a day-to-day basis.
• Escalate any errors or difficulties to the QC Manager and Senior QC Operator where applicable.

Qualifications/Desired Experience

• Must exemplify MPS core values of With, Human and Properly.
• Educated to degree level or equivalent experience.

Skills & Knowledge

• Ability to understand complex systems and processes.
• Proficient in using Digital Cinema theatre equipment and communicating technical issues.
• Ability to work in a high-pressure environment.
• Familiarity with Linux, Mac & Windows computer environments.
• Hands-on attitude with the ability to multitask.
• Ambitious and self-motivated.
• High level of ownership and tenacity with a can-do attitude.
• Ease with numbers and an eye for detail.
• Problem solver.
• Able to confidently write about technical issues in a way that is concise and easy to understand.
• Thrive in a team environment but happy to work independently and proactively.
• Honest, open and willing to learn.

Competencies & Behaviours

• Brand Ambassador: With Human Properly.
• Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood.
• Customer Focus: Strong commitment to delivering excellent customer service, with an eye for detail.
• Professionalism: Maintains a professional demeanour, representing the company positively through appearance, behaviour, and communication.
• Organisation and Multitasking: Skilled at managing multiple tasks simultaneously while maintaining high organisation and attention to detail.
• Time Management: Efficiently prioritises tasks and manages time to ensure all responsibilities are completed promptly and accurately.
• Adaptability: Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure.
• Problem-Solving: Ability to identify issues and develop practical solutions to resolve them promptly.
• Interpersonal Skills: Ability to build positive relationships with visitors, colleagues, and management, fostering a cooperative and supportive work environment, demonstrating strong listening skills.
• Confidentiality and Discretion: Handles sensitive information with the utmost discretion and privacy, maintaining trust and integrity.
• Technical Proficiency: Competence in using office technology, including telephones, computers, and software such as Microsoft Office, to perform daily tasks efficiently.
• Attention to Detail: Ensures accuracy in all tasks, from data entry to visitor management, avoiding errors and maintaining high standards.
• Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.
• Outgoing: Positive team player, driven to make own mark within the team.
• Understanding: Demonstrate a clear understanding of account management and client services, including workflows and escalation processes.

Benefits

• 25 days' Annual Leave
• Medicash Health Cash Plan
• Gym Discount
• Cinema ticket discounts
• Cycle to Work Scheme
• Dexters 'No Deposit' Option
• Interest Free Deposit Loan
• Company Sick Pay Scheme
• Season Ticket Loan
• Summer & Christmas Parties
• Pension Plan
• Work From Home
• Employee Assistance Programme - Counselling