Administrative Assistant

Transformative Agreement Administrator

JOIN THE COMMUNITY.

Making science better, together.

Contact: careers@ioppublishing.org

Be part of a community working together to make science better. A society publisher with the perfect blend of a not-for-profit purpose and a commercial perspective. Here, we help each other be the best we can be: a team big enough to create impact and small enough to care.

We are recruiting for a Transformative Agreement Administrator based in our Bristol office.

Role Summary

What you’ll be doing:

The Transformative Agreement Administrator will be responsible for managing and coordinating the administrative aspects of IOP Publishing’s Transformative Agreements. Reporting to the Transformative Agreements Manager and working closely with key stakeholders to ensure key processes including article identification and validation are performed in line with Service Level Agreements and customers are provided with an exceptional level of service.

Key Accountabilities:

• Ensure that articles eligible for funding are identified accurately and promptly.
• Communication with authors is clear and queries are dealt with promptly and professionally.
• Ensure that all articles that need to be validated with their corresponding institution are dealt with promptly and professionally.
• Ensure that the contract terms are consistently applied.
• Provide support to key stakeholders such as librarians, authors, consortia, and internal teams such as Publishing, Production, and Billing.
• Report any opportunities for improvement and proactively escalate any issues with the Transformative Agreement manager.

For this you’ll need:

• Experience working as a process administrator.
• Excellent attention to detail.
• Ability to understand complex contracts and apply the terms correctly.
• Working collaboratively and effectively as part of a team.
• Understand and explain complex issues clearly to stakeholders at all levels within the organisation.
• Ability to challenge processes and identify improvements.
• Good Microsoft Office skills, including Excel, Outlook, Word, and Teams.

We know it is unusual for someone to tick every box, so if you don’t meet all the criteria but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

We aim to review applications soon after they are received and will arrange interviews when there’s someone we’re keen to meet; therefore we may conduct interviews prior to the closing date and reserve the right to close the advert early.

Why work with us at IOP Publishing:

Purpose: We are a world leader in the development of electronic publishing for the scientific community - working in the interests of science and scientists, we aim to maximise the impact of the research we publish.

Culture: We offer a truly international culture with offices in Europe, Asia, and the US, and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration, and authenticity with a social conscience.

Financial benefits: A competitive salary starting from £22,000 (Band A) depending on experience, an excellent pension scheme (up to 12% company contribution), a discretionary annual bonus scheme, a £200 stipend payment on completion of the probation period, and a range of other useful and cost-saving benefits available through our benefits platform.

Health and Wellbeing: 33+ days holiday (including bank holidays), a 35-hour working week, life assurance, cycle-to-work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand new office in central Bristol - modern, airy, and designed with all of our colleagues in mind – for work and social time.

Flexibility: A flexible hybrid working environment to suit everyone’s needs. We don’t need you in the office every day, so we can consider applicants from further afield who can easily travel to Bristol likely once or twice a week depending on when face-to-face time is needed (all travel to the Bristol office is at the employee's expense).

And last but not least, did we mention that we are unique: IOP Publishing is central to the Institute of Physics, a not-for-profit society, and we gift-aid all our profits to support science through the activities of the Institute.

To apply, please submit your CV through our careers site.

IOP Publishing is an equal opportunity employer. Our goal is to ensure that diversity, equity, and inclusion (DE&I) are built into our identity in a way that is natural and sustainable, visible through the work we produce, our company branding, our professional networks, and the communities we serve and support, which includes our employees, talent communities, and candidates. We particularly welcome applicants from under-represented backgrounds.

We make recruitment and workplace adjustments wherever we can, so please let us know if there’s anything that we can do to support you.

Please note that we are unable to provide visa sponsorship for candidates. If, however, you already have the right to work in the UK or hold an eligible work permit or visa, we encourage you to apply for this position.

Job Types: Full-time, Permanent

Pay: £23,322.00-£26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Bristol BS2 0DW

Application deadline: 10/01/2025