Customer Support Consultant at Tribal

At Tribal, we’re looking for a Customer Support Consultant with a genuine passion for both technology and exceptional customer service. This fully remote role is perfect for someone who thrives on solving problems and ensuring customers have the best possible experience with our products and services. If you’re someone who enjoys working with technology and is committed to providing top-tier support, we want to hear from you.

About Tribal

At Tribal, our mission is to transform the landscape of education. We empower institutions with cutting-edge expertise, innovative software, and vital services to allow student achievement. We partner with private, public, and alternative education institutions, ranging from small schools with 50 students to extensive campuses with 200,000 learners across multiple locations. We’re dedicated to helping every student and institution thrive and succeed.

This is a remote role that will require occasional travel when required.

The Role

As a Customer Support Consultant, within our Tribal Dynamics team, you will play a key role in this mission by supporting and empowering our education customers to make the most of their Dynamics CRM system and focus on achieving the best outcomes for their students. You will provide outstanding application and technical support to users of our CRM Dynamics solutions.

Position: Customer Support Consultant

Salary: £26,500 to £30,000 per annum

Job Type: Full Time

Location: Remote, UK

Main Duties

You will be responsible for:

• Delivering an outstanding level of service to every customer.
• Establishing robust relationships with key customers at various levels within the organizations. Acting as the main point of escalation throughout the customer lifecycle.
• Addressing customer queries, service requests, and Calls to Action by offering best practice advice and directing them to appropriate resources.
• Managing customer incidents efficiently and professionally through our case management system.
• Keeping precise records of customer interactions and ensuring investigations and resolutions meet existing SLA and KPI targets.

Qualifications

The Person:

• Two key attributes help to make a great Customer Support Consultant: a passion for technology, and a passion for providing great customer service.
• We want to see someone with strong customer service experience and the willingness and drive to develop a working knowledge of Microsoft Dynamics.
• As you grow into the role, you will expand your knowledge of Microsoft Dynamics, opening a range of opportunities to develop your knowledge of a market leading technology.

Why Tribal?

This is a great opportunity to join a team of driven and passionate professionals, who can support and help you develop to become a successful Dynamics expert. Our software is world class, and we believe we give our teams the tools, environment, and training to be world class too. Not only will you have full access to learning resources to continue to up-skill whilst part of our team, we offer competitive salaries, a flexible working environment, and a generous range of benefits.

Required Documents

• CV/Resume

Application Process

Join the team and help Tribal make a real difference to their customers. Apply now!