Head of Account Management - Luxury markets (IT/FR/CH/ES)

HEARST MEDIA; London; On-site; GBP 50,000 - 90,000

Job description

Job Description

At Hearst UK, there's always more to the story. Join us as our Head of Account Management to start the next chapter in your career.

We're the UK's leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper's Bazaar and Country Living. We've created a working environment that encourages everyone to pull together. We never stop looking for brave new ideas. We'll always try to develop and improve, we trust each other to do our best, and we have fun as we build on our heritage to make history.

The Head of Account Management – Luxury markets will work closely with our Italian, French, Swiss & Spanish international Sales teams to ensure commercial multi-market campaigns distributed on our Global titles are planned & managed faultlessly, and advertiser goals & revenue targets are met and exceeded. The Head of Account Management will work closely & collaboratively with the team Director to set out a vision & strategy for the team's Account management function handling the 4 key revenue-driving Luxury markets, as well as establish & finessing new processes as necessary. The role manages 3 headcounts of Account managers/Account directors who are responsible for Digital campaign strategy & centralised media planning, booking & pipeline management, and maintaining an overarching/360 overview of all campaigns generated out of the 4 regions ensuring client success at all times. As well as building strong relationships with senior Global Sales stakeholders based across ITA/ES/FR and CH, the role will be supporting the team's Director in building & managing relationships with the entire Global Hearst eco-system (consisting of international Owned & Operated Hearst offices, as well as Licensees and JVs).

ABOUT THE ROLE

1. Lead & manage the Account Management sub-team responsible for media strategy & planning across IT/ES/FR/CH client patches within Global Client Success
2. Support and work collaboratively with team Director and with two other leads reporting into Director to uphold best in class team standards
3. Collaborate with your allocated international sales teams patches to improve processes, ensure commercial operations success that meets revenue targets and troubleshoot campaign planning and management as needed
4. Provide hands-on, operational support (media planning, client liaison, end of campaign reporting among others) as needed based on team bandwidth, support needed on key high-revenue accounts and more business-critical strategic partnerships
5. Ensure the Account management team you're leading works efficiently, is commercially aware & driven and provides sellers & clients with accurate, well thought-through and timely responses
6. Build long-term relationships with agencies, clients, sales and global publisher contacts through regular communication including email, phone and in-person meetings
7. Proactively look for ways to enable your allocated sales patches (IT/ES/FR/CH) to add value for the agency and client, resulting in incremental revenue being driven by Global Client success
8. Manage your hub's pipeline and be responsible for pacing to budget at all times across all relevant markets
9. Be aware of relevant campaign initiatives being booked by clients in local markets and how this fits with global investments in-pitch and/or booked
10. Run business review meetings with key senior stakeholders in our supported Sales teams in order to review previous activity, and inspire & educate sellers to drive incremental revenue thanks to upsells

ABOUT YOU

1. Italian language preferred
2. Has previous experience in media/publisher/tech relatable business at mid to senior level
3. Has previous team management experience
4. Deep understanding of international nuances in different countries (language, culture etc)
5. Excellent in managing multiple stakeholders
6. Incredibly commercially aware and sales driven
7. Strives for results and excellent customer service
8. Confident & comfortable with clients and other external contacts
9. Excellent time management and prioritization skills; able to work effectively under pressure
10. Collaborative attitude is essential in working across multiple markets with diverse cultures
11. Flexible, personable attitude; ability to develop excellent professional relationships with all levels of personnel
12. Proactive and enjoys a varied role that never gets boring
13. Exceptional attention to detail
14. Ability to achieve results through influence and problem solving
15. Self-motivated, team player

WHAT WE OFFER

At Hearst UK, you can choose from a huge range of perks and benefits that can help you learn well, work well and live well including:

1. 25 days' holiday (with the option to buy up to 5 additional holiday days) - pro-rated for part-time or fixed-term employees
2. Discounted gym membership
3. Healthcare cash plan
4. Spend a charity day with your favourite good cause
5. Life assurance and pension scheme
6. Regular socials and more!

There's more to your story than you imagine. And the next chapter begins right here.

Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.