Reservation Agent

Overview
We are seeking a dedicated and enthusiastic Reservation Agent to join our team in the hospitality sector. The ideal candidate will possess excellent communication skills and a passion for providing exceptional guest services. As a Reservation Agent, you will play a crucial role in ensuring that our guests have a seamless booking experience, contributing to their overall satisfaction and loyalty.

Duties

1. Manage incoming calls and emails from guests wishing to make reservations or inquire about services.
2. Provide accurate information regarding room availability, rates, and hotel amenities.
3. Process reservations efficiently while ensuring all details are correctly entered into the system.
4. Handle modifications and cancellations of existing bookings with professionalism and care.
5. Assist guests with special requests or requirements, ensuring their needs are met to enhance their stay.
6. Maintain an organised record of bookings and guest interactions for future reference.
7. Collaborate with other departments to ensure smooth operations and exceptional service delivery.

Skills

1. Strong background in hotel operations or hospitality is preferred.
2. Excellent phone etiquette and interpersonal skills to communicate effectively with guests.
3. Bilingual or multilingual abilities are highly desirable, enhancing communication with diverse clientele.
4. Proficient in guest services, demonstrating a commitment to customer satisfaction.
5. Ability to work well under pressure while maintaining attention to detail in a fast-paced environment.
6. Strong organisational skills to manage multiple tasks efficiently and accurately.

Join us as a Reservation Agent and be part of a team that values excellence in service and guest satisfaction!

Job Types: Full-time, Zero hours contract

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Employee discount
• Life insurance

Schedule:

• Holidays

Work Location: In person