Business Consultant

SBS; Sheffield; On-site; GBP 40,000 - 80,000; Full time

Job description

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

Job Description

Permanent, full time

Are you an expert in the UK financial services sector, ready to drive real impact? Join us as a Business Consultant, where you’ll shape high-value client relationships, manage complex portfolios, and deliver meaningful change.

This role requires a blend of consulting, project oversight, and client relationship skills to ensure exceptional service delivery and support long-term client success. You will work closely with cross-functional teams, lead client initiatives, and manage service quality, ensuring contracted commitments and service levels are met.

What will the role involve?

• Strategic Client Management – Build strong, trusted relationships with key clients. Define project objectives that align with their goals and regulatory requirements, keeping them informed at every stage.
• Project Leadership – Oversee end-to-end project delivery, ensuring quality, timeliness, and budget control. Collaborate across teams to manage risks, maintain compliance, and enhance client satisfaction.
• Innovation & Solutions – Identify opportunities to streamline client processes, enhance efficiency, and introduce innovative products that add value for clients. Conduct thorough root cause analysis for any incidents, developing and implementing preventive measures to avoid recurrence. Collaborate with clients to introduce new products or adjust existing processes to improve their operations and add value.
• Business Development and Revenue Growth – Use your industry expertise to uncover new opportunities, work closely with the sales team in aligning solutions with client needs and driving revenue growth.

Qualifications

What are we looking for?

• Extensive experience in UK Financial Services sector, with a deep understanding of industry regulations, customer needs, and business processes.
• Proven track record in managing complex projects, from initial requirement gathering through to successful delivery, including risk management and stakeholder engagement.
• Strong leadership capabilities, with experience guiding and developing teams to achieve project and service goals.
• Strong relationship management experience, able to navigate challenging situations to build trust and credibility.
• Solid understanding of ITIL processes, incident management, and service-level agreements, with a focus on operational consistency.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to proactively address client challenges and implement effective solutions.
• High level of proficiency in performance monitoring, reporting, and continuous improvement to ensure service quality and client satisfaction.
• Strong business acumen with a focus on identifying growth opportunities, supporting sales initiatives, and enhancing client value.

Additional Information

What are we offering?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

• Health & Wellbeing: Private Medical Insurance, access to Peppy (Menopause, Fertility, Baby, Men’s health, Women’s health Support), Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations.
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider.
• Leisure & Lifestyle: 25 days annual leave, Cycle to Work Scheme, Holiday Trading, Travel Insurance.

All of our positions are open to people with disabilities. As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.