Maintenance Co-Ordinator

Maintenance Co-ordinator

Location: LS6

Salary: £23k - £26k (DOE) + Benefits

Working Hours: Full Time - Monday - Friday 9.00am - 5.30pm (some flexibility around Peak required)

Due to incredible growth, this reputable, award-winning property developer and landlord with over 50 years rental experience is looking to grow their friendly team in Leeds.

This busy, varied, and interesting role requires the holder to spend a significant amount of time and patience working with tenant queries, resolving problems and complaints with efficiency and due diligence.

You may have come from a Lettings or Property background or have insight into working with the public and thrive on query resolution.

Your proven track record of accomplishing positive outcomes, understanding issues with sympathy and empathy, while being driven by effective solutions, is what will spearhead your continued success within this professional team.

The overall objective for the Maintenance Team is to ensure that all customer/tenant needs are met, retaining property reputation, query resolution, and that maintenance issues are settled quickly with as little disruption as possible.

The ultimate driver for the department is to retain, resolve, and remain a reputable business that leaves a lasting impression that far outweighs any other property letting service within the Yorkshire Region.

Duties & Tasks:

1. Acknowledge and respond to maintenance requests within the agreed SLA timescale.
2. Instruct and communicate with contractors clearly and concisely, detailing the work required.
3. Diarise complex issues, gathering sufficient information to ensure the job is complete from start to finish.
4. Navigate snagging issues for project works such as EPC (Energy Performance Certificate) insulation works.
5. Verify complete repairs/fitting jobs before approval of invoice payment.
6. Review and investigate maintenance issues, checking property history, re-occurring issues, and cross-checking with previous contracts and protected warranty cover.
7. Schedule projects with tenants and contractors, providing notice and instruction.
8. Maintain an excellent working knowledge of IT Systems with a desire to learn new packages.
9. Cover all aspects of maintenance from minor issues to liaising with Yorkshire Water and gathering information to support Insurance Claims.
10. Audit systems and produce stats and reports.
11. Monitor satisfaction levels.
12. Liaise with the Customer Relations Team for more complex cases.
13. Conduct interim inspections.
14. Process jobs and issue/schedule with the maintenance team.
15. Seek alternative quotes when necessary and assess work.
16. Gather contractor liability insurance documents.
17. Compliance checking, updating, and uploading certificates onto the portal.

1. An understanding of HHSRS (Housing Health and Safety Rating System) would be useful.
2. Previous experience in complaint handling, ensuring excellent communication is followed up from the onset.
3. Previous experience dealing with or understanding tradesmen (e.g., Electricians, Joinery, building trade) would be useful.
4. An understanding of Hazards and Health and Safety in the workplace, general maintenance, and repairs.

1. Excellent communicator at all levels.
2. Ability to juggle and prioritise tasks.
3. Understand time-critical issues and relate to customer needs.
4. Personable, sympathetic, and understanding.
5. Cost-effective decision-making with tradesmen and contractors.
6. Excellent IT skills.

1. 20 Days Holiday + Statutory
2. Additional 2 Duvet Days/Year
3. Paid Overtime or award of Lieu Days
4. Pension
5. Away Days