Telephone Receptionist

PRI Logistics Inc; Runcorn; Hybrid; GBP 20,000 - 30,000

Job description

Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking.

At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.

This role primarily involves afternoon and evening shifts, with flexible working hours available between 11:45 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday.

What You Will Be Doing As Our Telephone Receptionist

As a Telephone Receptionist, you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times by:

1. Professionally handling inbound calls for a variety of different companies.
2. Accurately recording details and promptly relaying messages.
3. Managing a diverse range of enquiries with efficiency and professionalism.
4. Making outbound calls when required.
5. Keeping up to date with new customers and information.
6. Using and maintaining Your Office & PA's database system.
7. Completing any other duties and tasks requested in line with business needs.

What We Are Looking For In Our Telephone Receptionist

We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include:

1. Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
2. Professional telephone manner: A confident, polished and courteous approach to customer interactions.
3. Attention to detail: Strong listening skills with the ability to accurately capture and relay information.
4. Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
5. Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
6. A good level of spelling and grammar: Essential for accurate message recording and communication.
7. Excellent timekeeping and attendance: A reliable and punctual approach to work.
8. Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable.

This is not your typical call centre job. It's a role where every interaction counts, requiring empathy, precision, and professionalism.

Why Join Us?

• A collaborative, supportive team environment.
• The chance to work with a wide range of businesses and industries.
• Flexible working hours between 11:45-19:00 (Monday to Friday) and 09:00-14:00 (Saturday), working hours to be discussed at the interview stage.
• Opportunity to work from home once your training is complete.

If you have experience as a Telephone Receptionist, Virtual Receptionist, Inbound Call Handler, or Customer Service Advisor, we'd love to hear from you.

Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.

Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses.

So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist, then why not click ‘apply’ today! We'd love to hear from you!