Enterprise Account Executive

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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About You

We are looking for an enterprise software sales professional who will identify and bring to closure PagerDuty product and service opportunities. You are expected to generate net new business and ensure some of our largest and most strategic accounts are successful. In the Spirit of PagerDuty’s “Champion the Customer” value, you are responsible for providing the best possible sales experience for our customers by identifying pain in a customer's environment, translating that pain into a business-oriented point of view, and articulating the impact of removing that pain. This individual will be accountable for the overall health and sales performance of the territory of defined accounts. You will bring with you meaningful software industry experience in any of the following: multi-product modern SaaS platforms, enterprise or infrastructure management, application development and management, security, and/or analytics.

Your Day

• You will be interacting, influencing, and developing relationships with individual contributors, mid-level management, and the C-suite, to drive their digital transformation strategy with market-leading enterprise customers. Specific activities will include:
• Lead a cross-functional account team in the development and execution of detailed account plans/strategies to grow existing relationships AND secure new logo customers (e.g. Marketing, Solution Consulting, Customer Success, Business Value, ISRs, BDRs and partner teams).
• Maintain hyper focus on identifying pain in a customer’s environment and develop a business-oriented point of view that compels them to act to solve for it.
• Generate revenue by selling, managing, and developing existing client relationships.
• Continuously “connect the dots” within your account base to develop broad relationships and engagement across targeted teams and leadership.
• Ability to drive an “AND” business, which mates our frictionless, transactional sales model with a strategic, large deal selling motion, where each is applicable.
• Prioritize opportunities and coordinate your internal team to provide the best customer experience and ensure 100% satisfaction.
• Meet and exceed monthly, quarterly, and annual quota.
• Use our sales methodology and processes optimally for all lead management and sales forecasting.
• Foster and accelerate strong eco-system partner relationships to expand market coverage, awareness and penetration within your territory.
• Dedication to conducting pipeline generation and account research.

Required Skills/Qualifications

• Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to be better and make your team better.
• 6+ years experience in field sales.
• Maniacal focus on enabling Customer Success.
• Experience leading a consultative sales approach in a multi-product, complex software environment.
• Creativity, intellectual curiosity, business acumen, technical competence, and grit.
• Ability to qualify, execute, and close business opportunities under minimum guidance.
• Positive can-do attitude with demonstrated track record in building, managing, and delivering high performing sales results.
• Strong presentation, verbal and written communication skills.

Desired Skills/Experiences

• Experience selling to Fortune 500 enterprise companies.
• Advanced knowledge around DevOps.
• Strong technical acumen, knowledge of engineering culture, and the ability to relate to the customer.
• BS/BA Degree or higher or proven relevant work experience preferred.

This role is expected to come into our Moorgate office 1-2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

What we offer

Your package may include:

• Comprehensive benefits package from day one
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.