Commercial Account Handler

As an Account Handler at Clear Group, you will play a key role in providing exceptional service to our clients, managing their insurance portfolios, and supporting the team in delivering bespoke insurance solutions. Working collaboratively with Account Executives, you will help to retain and grow client relationships while maintaining the highest standards of professionalism and compliance. Your role will be vital in driving operational excellence and contributing to the success of our Leamington Spa team.

About You

We're looking for a dynamic and organised individual with a proven background in insurance account handling. You have exceptional communication skills, a proactive approach to problem-solving, and a passion for delivering outstanding client service. Ideally, you'll have experience in commercial insurance and knowledge of the following classes of insurance - Property, Casualty, Motor, Professional Negligence including Cyber and Management Liability for a variety of trades/industries. Aligned with strong understanding of compliance requirements, but most importantly, you thrive in a collaborative environment and are eager to grow within our team.

Due to the location of our Leamington Spa office, we recommend ensuring that commuting is feasible before applying.

Why Join Us?

At the heart of our culture lies a commitment to protect, excel, and succeed together. Our culture is built on professionalism, resilience, respect, and a commitment to continuous growth. We foster an environment where everyone is empowered to thrive, working collectively to deliver success for our clients, colleagues, and communities.

The Clear Group Experience

Joining Clear Group means becoming part of an industry leading team that puts people first. We are committed to creating a work culture that values entrepreneurial spirit, adaptability, and even a bit of fun along the way.

What you can expect:

1. Career Growth: Ample opportunities to advance within a leading insurance firm.
2. Flexibility: Work arrangements designed to support your work life balance, allowing you to excel in all areas.

Whether you are an ideal fit or looking to forge your path, we welcome the diverse strengths each candidate brings. Your unique perspective strengthens our team, and we are excited to see the impact you'll make alongside us.

How you will make an impact

1. Build and maintain strong relationships with clients and insurer partners.
2. Provide tailored insurance guidance that meets clients' needs and supports their success.
3. Drive retention and deliver operational excellence through precise and professional policy management.

Key Responsibilities

Client Management

1. Respond promptly and professionally to client queries, ensuring high levels of customer service.
2. Assist in preparing and renewing insurance policies, ensuring accuracy and seamless cover.
3. Offer expert advice on insurance products, identifying opportunities to enhance client coverage.

Policy Administration

1. Process new business, renewals, endorsements, and cancellations accurately and on time.
2. Ensure all documentation meets regulatory and company compliance standards.

Insurer Negotiation

1. Liaise with insurers to secure favourable terms and meet client needs.
2. Negotiate premiums and coverage terms to achieve the best outcomes for clients.

Compliance and Regulation

1. Adhere to FCA regulations, Consumer Duty obligations, and Clear Group compliance policies.
2. Stay informed about regulatory and market changes to provide accurate advice.

Collaboration and Teamwork

1. Work closely with colleagues to deliver seamless client support.
2. Share knowledge and best practices to improve service delivery across the team.

Key Skills and Attributes

1. Strong organisational skills with the ability to manage multiple tasks effectively.
2. Excellent communication and interpersonal abilities, focusing on client satisfaction.
3. A keen eye for detail and a commitment to accuracy and professionalism.
4. Proactive and solution-oriented, anticipating client needs.
5. A team player who thrives in a collaborative environment.

Experience and Qualifications

Essential:

1. Experience in a similar account handling role within the insurance sector.
2. Knowledge of commercial insurance products and markets.
3. Proficiency with insurance platforms and client management systems.
4. Strong understanding of compliance responsibilities, including FCA regulations and Consumer Duty obligations.

Desirable:

1. ACII qualification or a willingness to work towards it.
2. Experience with Acturis or similar systems.

Right to work

Candidates must have the legal right to work in the UK.

Our Benefits

Making it Clear - we know that great teams, exciting career opportunities, and a supportive work environment are key to your success. Alongside a competitive salary, we offer a comprehensive range of benefits designed to support your wellbeing, work life balance, and long term future.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

1. Wellbeing Support: Our Wellbeing Hub provides access to physical and mental health resources, ensuring that you have the support you need. Additional support is available through Group Medical Insurance and our Employee Assistance Programme. You will also have access to gym membership discounts and an eye care scheme to support your overall health.
2. Flexible Work Life Balance: We believe in a healthy work life balance, and our hybrid working model reflects this. While we value seeing you in the office, we offer the flexibility of working from home on other days. Additionally, we offer up to 27 days of annual leave, which increases with your length of service, and you have the option to purchase up to 3 extra days. Bank holidays are also included.
3. Future Planning: We care about your future, which is why we offer a contributory pension scheme to help you plan for retirement. You'll also benefit from Group Life Assurance and Group Income Protection, offering peace of mind in case of unforeseen circumstances.
4. Reward Schemes: We value the people who help us grow, and that's why we offer a talent referral scheme. If you introduce a successful candidate to Clear Group, you'll receive a one off bonus when they complete their probation. We also offer a qualification bonus upon the successful completion and verification of certain qualifications, rewarding your continuous professional development.
5. Volunteer Days: At Clear Group, we believe in giving back to the community. We offer volunteer days for you to spend time supporting a cause that's important to you. This allows you to make a positive impact while balancing your work responsibilities.

Equal Opportunities and Inclusion

At Clear Group, Diversity, Equity, and Inclusion are at the heart of our values. We believe in fostering an environment where everyone feels a genuine sense of belonging, and we celebrate differences through inclusiveness. Our staff networks such as the Gender Equality Alliance, Female Alliance in Business, and Early Career Professionals play a pivotal role in making Clear Group a diverse, engaged, and inclusive workplace.

We are actively expanding these networks to support even more perspectives and experiences. As we build our team, we warmly welcome the unique strengths each candidate brings from their background, education, and culture to their gender identity, language, veteran status, disability, and beliefs. We know that a team rich in diverse voices helps us all thrive, and we look forward to seeing how your experiences will contribute to our shared success.

Join us at Clear Group and be part of a team that is dedicated to making a difference, shaping the future of our industry, and empowering every individual to thrive.

About Clear

Founded in 2001, Clear Insurance Management Ltd (CLEAR) is an award-winning, independent chartered insurance broker and Lloyd's broker. In the last two decades, we've grown from a small start-up trading from one office in South West London, to become a large, chartered independent broker operating from multiple locations across the country.

We are also the largest member of Brokerbility, the leading network of independent brokers in the UK, affording us considerable influence with insurers when negotiating terms on our client's behalf. We hold Chartered Insurance Broker status, awarded by the Chartered Insurance Institute (CII), in recognition of our commitment to maintaining the highest standards of knowledge, ethical practice and advice in our profession.

As a responsible business, we are determined to achieve Net Zero carbon emissions by 2030 and are the first insurance broker to set this commitment through the Science-Based Targets Initiative (SBTi). We also encourage our employees to engage in social endeavours to support our local communities through our staff charity committee. We are committed to our employees' wellbeing and professional development and foster a positive, collaborative workplace where people can learn from each other and work toward shared goals.