Community Inclusion Delivery Manager

The Life Rooms is one of Mersey Care NHS Foundation Trusts innovative services. Our social Model of Health is designed to support the prevention agenda and reduce the impact of health inequalities.

We have an exciting opportunity for an enthusiastic and driven individual to lead our Community Inclusion Team.

The Community Inclusion Team aims to enhance the inclusion and well-being of under-represented communities within Liverpool. The Team's scope involves collaborating with stakeholders, promoting diversity and equality, providing support services and implementing strategies to create a more inclusive environment for all members of the community. The team works towards fostering a sense of belonging and acceptance for individuals of different backgrounds, abilities and experiences.

Main duties of the job

The post holder will oversee the Community Inclusion Team and the service offer.

The Community Inclusion Delivery Manager will be responsible for:

1. Managing the Community Inclusion Team.
2. Overseeing delivery of the service specifications, ensuring that key performance indicators (KPIs) are met and reported.
3. Assuring that the services are well governed.
4. Assuring that the services meet quality and care standards.
5. Assuring that the service is continuously developed.

The Community Inclusion Delivery Manager will be expected to work across the Liverpool area. Their office base will be Abercromby Health Centre, Grove street, Liverpool, L7 7HG. The post holder will benefit from being a part of The Life Rooms services and will have the support of peers within the Life Rooms Wider Leadership Team.

Job description

Job responsibilities

1. Provide visible and effective leadership to the Community Inclusion Team, including day to day operational management.
2. Deputise for the Community Access Service Lead as and when necessary, in relation to the Community Inclusion service offer.
3. Be responsible for the quality of the inclusion offer, ensuring robust governance is in place for all workstreams established to support improving access to healthcare and other relevant services.
4. Ensure policies and procedures are in place to support effective and safe service delivery.
5. Prepare quarterly performance reports for the commissioners and attend quarterly contract monitoring meetings to present them.
6. Provide guidance to the service on delivering excellent inclusion interventions to support health access and improved wellbeing for under-represented communities.
7. Work proactively with Liverpool City Council and Public Health to develop reactive and proactive interventions to support reducing health inequalities for underserved communities.
8. Attend Liverpool region network meetings to promote the service offer and identify new ways of working to develop access in line with emerging needs.
9. Ensure processes are in place to support the growth of the partner asset base.
10. Have oversight of national and local agendas and how to support mitigating access-barriers that under-represented communities may experience.
11. Develop and implement robust outcome measures of practice that demonstrate the effectiveness of the service.
12. Regularly review the service and individuals practice to ensure that the service develops appropriately while maintaining rigorous quality improvement.
13. Ensure the Community Inclusion Team adhere to all agreed data collection processes by regularly scrutinising data to provide up-to-date reports for the Senior Leadership Team on performance against KPIs, and outcome measures.
14. Work proactively with the Quality and Research Lead and the Research Team to identify quality improvement initiatives around inclusion and improving healthcare access and contribute to The LifeRooms service evaluation and research activity.
15. Work collaboratively with the wider Life Rooms Teams to support the development of new and innovative programmes and delivery methods to meet the needs of under-represented communities, many of whom English is not their first language.
16. Provide reports for The Life Rooms Senior Leadership Team and Commissioners to evidence service performance.
17. Co-ordinate and support system wide partner working to support a multi-agency approach to reducing health inequalities and improving health access for under-represented communities.
18. Work collaboratively with partner and community organisations to develop accessible referral pathways for service users into the Community Inclusion Team.
19. Undertake the full range of human resource activity for members of the Community Inclusion Team, including recruitment, induction, training, supervision, performance, sickness management, grievance and disciplinary management etc.
20. Authorised signatory for travel expenses up to £500 and Service expenses up to £1000.
21. Monitor incidents and safeguarding issues within the Community Inclusion Team to ensure the working practices of staff with the service are appropriate for a non-clinical service.

Person Specification

Qualifications

Essential

• Educated to a master's level in a health or public health related subject, or equivalent experience.
• Post graduate qualification in a leadership and management qualification.

Desirable

• Fluent in an identified language other than English.
• Public Health, Health Promotion or Community Development qualification at postgraduate level.
• Prince 2 or Project Management qualification.

Knowledge / Experience

Essential

• Understanding of the Social determinants of health and how these impact health and wellbeing.
• Understanding of the Social Model of Health.
• Knowledge and experience of addressing barriers to accessing services, including additional needs and cultural differences.
• Knowledge of national and local health agendas.
• Knowledge and significant experience of implementing and using safeguarding principles and procedures.
• Understanding of research and evaluation.
• Understanding co-production principles.
• Experience of leading on quality improvement projects.
• Experience of introducing service development and innovation.
• Experience of leading and managing an external review process.
• Evidence in leadership and management including change management.
• Experience of line management processes.
• Demonstrate knowledge in the principles of mentorship, coaching and supervision to support the development of staff.
• Experience of performance management requirements.
• Experience of leading and managing dispersed teams.
• Commitment to equality of access to health and other public services for all including those excluded by ethnicity, language, or unsettled status.
• Commitment to the right of all to belong and experience community.

Desirable

• Knowledge of community asset building techniques.
• Experience of working with Primary Care and Primary Care Networks.
• A desire for continuous development.

Values

Essential

• Continuous Improvement.
• Accountability.
• Respectfulness.
• Enthusiasm.
• Support.
• High professional standards.
• Responsive to service users.
• Engaging leadership style.
• Strong customer service belief.
• Transparency and honesty.
• Discreet.
• Change oriented.

Skills

Essential

• IT and keyboard skills.
• Ability to develop Service processes that reflect Trust policies.
• Ability to produce high quality, timely and accurate Service reports.
• Ability to interpret and produce statistical reports from software used within Service.
• Ability to support underperforming staff.
• Ability to form professional working relationships with key stakeholders.
• Ability to interpret and analyse data and utilise the findings to prepare formal reports recommending service improvement/development.
• Ability to work across a large geographical area.
• Ability to manage conflicting priorities and always ensure high quality service delivery.
• Ability to work to tight deadlines.
• Ability to communicate verbally and non-verbally to a range of audiences, adapting communication style when required.
• Ability to cascade information effectively and influence change.
• Ability to work autonomously.
• Ability to appropriately delegate work to others, ensuring a high standard of completion of delegated tasks.
• Excellent solution focused decision-making skills.
• Excellent de-escalation skill.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Abercromby Health Centre

Grove Street

Liverpool

L7 7HG

Any attachments will be accessible after you click to apply.