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Customer Service Advisor – Full or Part-time, Manchester based

Suits Me

Manchester

On-site

GBP 23,000 - 28,000

Full time

17 days ago

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An exciting opportunity awaits at a thriving fintech company in Manchester for a Customer Service Advisor. Join a passionate team dedicated to providing exceptional service to over 300k customers. In this role, you'll engage with customers through phone, email, and live chat, ensuring their needs are met with a friendly and positive approach. With full training provided, this is a fantastic chance to grow within a supportive environment. If you have excellent communication skills and a knack for customer service, this position is perfect for you. Don't miss out on being part of a company that values its people and aims to make a positive impact.

30 days holiday plus bank holidays

Bonus scheme

Full training provided

Strong communication skills and a positive attitude are essential.
Experience in customer service is preferred.

Answering phone calls and dealing with enquiries.
Responding to live chat enquiries from customers.

Excellent written and verbal communication skills

Friendly and positive approach

Previous experience in customer service

Proficient in Microsoft Excel

Proficient in Microsoft Word

Language skills (multi-lingual)

Microsoft Excel

Microsoft Word

Customer Service Advisor – Full or Part-time, Manchester based

Suits Me Manchester, England, United Kingdom

Salary: Full time – £23,500 + bonus scheme, 30 days holiday plus bank holidays, or £12.50 an hour Part-time + bonus scheme pro-rata holidays.

We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Advisor within our multi-lingual Customer Care Team. You will be working as part of a fast-paced and busy company, based in Manchester. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email, and live chat. Full training provided.

Duties and responsibilities:

Answering phone calls and dealing with phone enquiries
Responding to live chat enquiries

Skills and experience required:

Excellent written and verbal communication skills
A friendly, patient, and positive approach to our customers and work
Previous experience in customer service
Proficient in Microsoft Excel and Word
Language skills would be an advantage (multi-lingual)

About Suits Me: Suits Me (www.suitsmecard.com) is a leading fintech company providing inclusive banking solutions to over 300k UK-based customers. We are passionate about delivering exceptional service and making a positive impact in the lives of our customers, which is why all our customer service team members are based in the UK and we offer support in multiple languages. We are currently experiencing strong growth and as such are looking to hire more exceptional customer service advisors.

Apply by email to mstretch@suitsmecard.com. I'd love to hear from you!

Seniority level