Senior Customer Experience Manager

Join Ligentia!

We're looking for a Senior Customer Experience Manager to join us in Leeds.

This role will be responsible for driving commercial success across assigned customer accounts by increasing revenue through retention, cross-selling, and product adoption.

This involves implementing customer and marketing strategies, analysing customer data, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a strong leader with a passion for customer success, a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.

Your Role:

• Account Management: Oversee customer accounts, driving growth and retention.
• Business Development: Identify and pursue new business opportunities.
• Team Leadership: Lead and develop a team of customer experts.
• Customer Relationship Management: Build and maintain strong customer relationships.
• Strategic Planning: Contribute to strategic initiatives and market analysis.
• Operational Excellence: Ensure timely delivery of solutions and meet performance metrics.

What You'll Need:

Essential

• Proven experience in a senior customer or account management role, or something similar.
• Exceptional communication, negotiation, and influencing skills.
• Ability to deliver tailored solutions to meet customer needs.
• Proven ability to manage multiple projects efficiently.
• Strong leadership and team management skills.
• Financial acumen and budget management expertise.
• Strong problem-solving and analytical skills.
• Proven ability to improve operational efficiency.
• Keen understanding of market trends and customer expectations.
• Strong risk management and contingency planning skills.
• Ability to adapt to a fast-paced, dynamic environment.

Desirable

• Solid understanding of supply chain management and logistics.

Our Working Environment

We offer a hybrid working environment, requiring on average 3 day a week from our Leeds office for collaboration and team meetings. This balance ensures you have the flexibility to work remotely while staying connected with your colleagues.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.

Ready to join us? Apply now!