IT Support Technician

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Company Description
At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity. But that's not all – our family of brands extends further, encompassing an exciting array of products and experiences. Whether it's the Wild West flavours of New World Foods, the nostalgic joy of Barratt sweets, or the timeless appeal of Metcalfe Popcorn, each brand carries its own unique story, flavour, and charm. Join us on a journey where passion meets flavour, crafting experiences that bring people together and delight taste buds.

Job Description
Valeo Foods UK, home to some of the nation’s most well-known food brands, is looking for two IT Technicians to join our growing team. This is an excellent opportunity for experienced IT professionals who thrive in a fast-paced environment and are eager to develop their skills further, whilst supporting a 24/7 production environment.

• Provide IT and desktop support to all users across a multi-site business
• Maintain network infrastructure and respond swiftly to service issues
• Build and maintain PCs to meet business needs
• Support Microsoft applications, bespoke software, and telecoms systems
• Assist in maintaining a thorough backup and disaster recovery strategy
• Liaise with suppliers and contractors to support business operations
• Ensure all statutory and legal IT requirements are met

Qualifications

• Experience with Microsoft Windows operating systems
• Practical experience in network operations
• General IT support skills, including troubleshooting and problem-solving
• Experience with Microsoft applications (Word, Excel, Outlook)
• Experience supporting telecoms systems (traditional and digital)
• Strong communication skills and a customer-focused approach
• Ability to work under pressure and meet deadlines
• A flexible and proactive attitude in a 24/7 production environment

Perks of the Position:

• Competitive Salary
• Sweet Rewards: Health benefits, Generous pension contributions. Experience the joy of working in a place where your passion for safety and love for confectionery come together.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Food Production