Data Centre Linux & HW Engineer, Data Center Operations (DCO)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for skilled Data Centre Linux & HW Engineer at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.

ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!

The Opportunity: Data Centre Linux & HW Engineer

This role is a unique opportunity to work in some of the Innovative data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

A Data Centre Linux & HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Key job responsibilities

Some of the key responsibilities you will undertake are:

Problem Solving:

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
• Escalation point and technical troubleshooter for all Systems and Network hardware problems
• Deep diving into Linux server issues
• XEN service virtualization troubleshooting

Technical:

• Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
• Remediation of physical layer outages, both systems & Network
• Remediation or recovery of physical power issues on racks
• Participate in Data Center power & cooling events

Operations:

• Meet 24x7 On-Call requirements and response during shift rotations.
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Data Center point of contact for all High Severity issues
• Physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Help define metrics to increase our customer uptime
• Enforcing Security Best Practices at ADSIPL
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency

Project Management:

• Participate in and deliver on a number of high impact small to mid-scale projects
• Participate in internal team meetings at ADSIPL for metric analysis and project status updates
• Help build the world’s largest Cloud infrastructure in India

Mentoring:

Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring:

Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Solid Understanding of Linux/Unix Administration. Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
- Some Experience with Network Protocols: TCP/IP, Ethernet, L 2/L 3 technologies. Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
- This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation

- Remote Access: Console routers, IPMI, BMC. Network Equipment Installation and Configuration
- Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
- Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
- Experience or Knowledge of AWS products: EC2, EBS, S3 etc.
- Scripting: Bash, Python, Perl, Ruby (or programming languages)