Travel Administration Assistant

Are you detail-oriented, organised, and passionate about providing exceptional administrative support in the retail travel industry? We're seeking an experienced travel administrator to join our team and provide essential support to our direct business operations.

In addition to delivering excellent customer service and administrative support, you'll stay up-to-date with society training and operational processes, providing support to new team members and covering for the Reconciliation Assistant when needed. You'll handle confidential and sensitive information with care, always ensuring compliance with society policies and procedures.

As part of this role, your responsibilities will include:

1. Contacting agents when queries arise on documentation
2. Producing a wide range of documentation – letters, emails, tickets and reports
3. Arranging payment invoices and maintaining financial records
4. Reconciliation of bookings in order to pay suppliers correctly and in order for Agents to be paid commission correctly
5. Responding to agent queries in a timely manner using varying channels such as email, live chat and telephone

For more details about the role, please check the attached Job Description.

Who are we looking for?

To be a successful candidate for this role you will need:

1. English and Maths GCSE Grade C or above
2. Travel experience is required
3. 2 years previous Administration and Customer Service experience, both face to face and over the phone
4. Competent computer skills
5. Ability to work under own initiative
6. Ability to prioritise and arrange work to meet deadlines

What can we offer you?

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees.
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.

Don't miss out on this opportunity to start your journey with us today! Apply now!