Call Centre Claims Advisor

Job Title: Call Centre Claims Advisor
Salary: £23,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between 9am and 8pm
Start Date: ASAP

Are you experienced in call handling, passionate about customer service, and interested in financial claims? We’re hiring Call Centre Advisors to join our growing team in a fast-paced legal firm at our Liverpool City Centre head office.

In this role, you’ll assist customers who want to make claims regarding undisclosed payments made by lenders to brokers or agents when arranging loans or finance agreements. You’ll take initial case details, conduct standard client checks, and provide clear, professional guidance throughout the process.

What You’ll Do:

1. Handle inbound calls from customers looking to make a claim
2. Gather key details and carry out verification checks
3. Provide clear information on claims eligibility and next steps
4. Work closely with internal teams to progress claims efficiently
5. Ensure compliance with legal and regulatory standards

What We’re Looking For:

1. Previous experience in a call centre or customer service role
2. Strong communication skills with a professional, empathetic approach
3. Attention to detail when gathering and recording client information
4. Familiarity with financial services or claims handling (a plus)

Why Join Us?

1. Christmas closure & birthdays off
2. "Personal Time" for external appointments
3. Employee Assistance Programme
4. Staff Referral Bonus
5. Reduced parking fees

This is an exciting opportunity to be part of a new department in a thriving legal firm. If you're looking for a rewarding role where you can make a difference, apply now!