COMMUNITY MANAGER

Aethos; London; On-site; GBP 60,000 - 80,000

Job description

We’re looking for the face of a new members club launching soon in Shoreditch. You’ll curate next-level experiences, keep your London community hyper-engaged and excited, and use your existing network to grow the community ahead of, during and after launch. You have “the rizz” ;)

Aethos Hotel Group is looking for a dynamic and people-oriented professional with a strong background in experience curation and community management to join our team as Community Manager in London. This role will report to our Global Head of Membership and Aethos London General Manager.

In this role, you will be responsible for fostering a vibrant community in your city, curating exceptional experiences, recruiting top tier members, and building Aethos into the brand for curious travelers with a taste for the extraordinary in London. In summary, you bring the vibes that keep the community engaged and growing.

CORE RESPONSABILITIES INCLUDE

• Member acquisition
• Member engagement
• Customer obsession and success
• Experience curation

The ideal candidate will have an existing, robust network within London, and be able to manage both external and internal stakeholders with ease and grace.

What is Aethos? Aethos is an experiential, design led hotel group for the curious. We are growing fast, with hotels in Portugal (Ericeira), Italy (Saragano, Sardinia, Monterosa, Milan), and France (Corsica).

We are growing fast, with launches coming up in: Portugal (Lisbon), UK (East London, Somerset Country House), Spain (Madrid, Mallorca), Americas (Caribbean, Mexico City).

Think you have what it takes? See below:

OBJECTIVES AND KEY RESPONSIBILITIES

• Be the face of the Club, maintaining a strong on-site presence to connect with members and create memorable, meaningful experiences. You know how to make every member feel special, and like they are a vital member of a wider community.
• Drive member acquisition: identify and recruit top members in your city, and encourage key members to do the same to build momentum and create a flywheel effect. This is your core KPI.
• Craft exceptional experiences that boost member engagement and create the ‘wow’ factor, from wellness and education to cocktail hours and dinner parties. Experiences should be considered through a London lens and be anything but basic.
• Curate ‘the vibe’ — from lighting to energy to music. Bring charisma and charm to every member interaction.
• Communicate effectively across platforms (e.g., WhatsApp groups, Newsletters, etc.) both inbound (ensuring timely, efficient, and clear responses to all member inquiries) and outbound (keeping members engaged and informed of all updates).
• Boost club revenue by identifying opportunities to increase membership sales, optimize event experiences, and explore strategic partnerships.
• Close the feedback loop – ensure the feedback from your members is getting back to the correct stakeholders to ensure the member experience is constantly improving.

REQUIRED SKILLS AND QUALIFICATIONS

• You have:
• a proven background in hospitality, events, and/or community management (e.g., running a members club).
• a collaborative approach, working closely with colleagues to support a seamless member experience.
• experience working with high-profile clients, handling sensitive situations discreetly, and maintaining a polished presence.
• flexible availability, and can work evenings and weekends as needed. Availability to travel for retreats.
• You are:
• charismatic, confident, and creative.
• excellent problem-solving, communication, and listening skills.
• able to work effectively with multiple stakeholders, and can be accountable to both the central membership team and the local London GM.

LOCATION AND LANGUAGE REQUIREMENT

The ideal candidate must reside in London, as the role requires a daily on-site presence to engage with members and oversee daily operations at the Club.

Strong knowledge of London, its culture, and its business sectors is considered a significant plus. You should know the scene inside and out.

Established local contacts and familiarity with the local market will be advantageous in building and maintaining relationships within the community and beyond.

Additionally, the candidate must be a native Italian speaker and possess fluent English proficiency at a C2 level, both written and spoken.