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IT Technician - Newcastle - £24-26K

Senitor Associates

North East

On-site

GBP 24,000 - 26,000

Full time

21 days ago

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An established industry player is seeking an enthusiastic IT Technician to join their internal IT department. This role involves providing first-line technical support, troubleshooting issues, and ensuring a professional approach to client queries. The successful candidate will engage in both remote and on-site support, helping to maintain high levels of customer satisfaction. This is a fantastic opportunity to be part of a successful organization that values passion and technical expertise. If you're ready to take the next step in your IT career, this position offers a dynamic environment and the chance to make a real impact.

Experience in providing first-line technical support.
Strong knowledge of Windows OS and Microsoft 365.

Act as the first point of contact for IT support requests.
Troubleshoot and resolve technical issues for clients.

Technical Support

Windows OS

Microsoft 365

Active Directory

Network Troubleshooting

Relevant IT Certification

Autotask Ticketing System

IT Technician - Newcastle - £24-26K

An established client of ours in the Technology sector is looking for an IT Technician to join their internal IT department on a permanent basis. The successful candidate will be responsible for being the first point of contact for clients, providing first-line technical support, troubleshooting technical issues, and resolving queries with a professional and customer-focused approach.

Key Responsibilities:

Act as the first point of contact for customers seeking IT support.
Windows OS, Microsoft 365, Active Directory.
Log, prioritise, and categorise tickets in the Autotask ticketing system.
Provide troubleshooting and remote support.
Network troubleshooting.
Travel to client sites when remote troubleshooting is not sufficient.
Perform hardware installations, network troubleshooting, and system diagnostics on-site.

This is an excellent opportunity for an enthusiastic and passionate IT Technician to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!

If you'd like more information about the role, please contact Jasmine for more information on 0161 486 1599 or email your CV to Jasmine.brady@senitor.com.

For more information about Senitor and the opportunities we have to offer, follow us on Twitter @SenitorIT. Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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