IT Operational Analyst

Summary of day-to-day responsibilities:

• Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio.
• Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance.
• Manage remote sites as well as schedule/monitor work performed by third party vendors.
• Business Continuity Plan Management, assuring our BCP documentation is current and approved by management.
• Attend meetings to capture business requirements for DC Capacity planning and workflow management.
• Maintain corporate databases and ensure compliance with internal and external audit regulations.
• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
• Promptly schedule equipment installs and cabling requests, engage partners, and plan parallel work streams when possible.
• Partner closely with stakeholders to improve production environment stability.
• Lead the support of Data Center infrastructure.
• Review, participate, and implement procedures.
• Research industry standards, best practices, and new innovations in technology and make recommendations.
• Provide quality service and solutions consistent with objectives and client requirements.
• Effectively handle incident management for outages.
• Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
• Be proficient with fluke testers and fiber testers, and scanners.
• Have knowledge of interrelated power, space, and cooling as it relates to Data Centers.
• Provide expertise to other functional areas (technology, trends, and processes).
• Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• Deploy base infrastructure components for all environments.
• Follow change management procedures, ensuring proper testing, sign-off, and monitoring.
• Monitor system life cycles, ensuring specifications and functionality support business objectives and architecture decisions.
• Use meaningful metrics to monitor the environment’s performance.
• Participate in disaster recovery planning (Define, Review, Test).
• Traveling between sites is required occasionally.

Must have:

• Data Center experience.
• ServiceNow ticket monitoring.
• Troubleshooting network connectivity experience.
• Requirement gathering experience.
• ITIL experience.
• DCIM experience.
• Asset management experience.

Nice To Have:

• Warehouse management experience.
• Telecommunications design experience.

Job Details:

Job ID: 12952
Contract Duration: 10 months
Location: Scarborough