Course and Student Team Leader

Join Our Team as a Course and Student Team Leader!

Are you passionate about delivering exceptional support to students and academic staff? Do you thrive in a dynamic environment where you can lead a team and contribute to continuous improvement? If so, we have an exciting opportunity for you!

Position: Course and Student Team Leader
Location: Kingston (Hybrid Role - 3 days in the office, 3 days working from home)
Salary: £23.31 per hour

Why Join Us?
At our university, we are dedicated to providing the highest quality professional support service to enhance the student experience. As the Course and Student Team Leader, you will play a pivotal role in implementing and maintaining our Course and Student Administration services across the university's annual cycle.

Your Mission:
You will lead a vibrant team, ensuring that we deliver a responsive and student-focused customer support service. Your efforts will help promote a culture of service excellence that aligns with our strategic goals.

Key Responsibilities:

1. Team Management: Inspire and support a team of Course and Student Administration Coordinators and Administrators to ensure top-notch student-focused customer service.
2. Knowledge Development: Cultivate a deep understanding of our course and module portfolio to effectively manage escalated inquiries.
3. Recruitment & Training: Lead recruitment efforts, facilitating effective induction, training, and performance management in line with university guidelines.
4. Policy Compliance: Ensure all institutional and external policies and procedures are understood and consistently applied.
5. Lifecycle Management: Oversee the delivery of course and student administration from admission to course completion, escalating risks and proposing solutions as necessary.
6. Assessment Boards: Proactively manage assessment board processes, ensuring deadlines are met and issues escalated promptly.
7. Data Integrity: Collaborate with Academic Registry to maintain data integrity and resolve issues in our student record system (SITS).
8. Continuous Improvement: Initiate best practices for course and student administration and contribute to the review and implementation of processes.
9. Student Engagement: Work with academic teams to develop initiatives that enhance student engagement throughout their course of study.
10. Query Management: Ensure efficient responses to a wide range of student queries, collaborating with Information Centre teams for seamless service delivery.

Who You Are:

• A motivated leader with a passion for student support and administration.
• An excellent communicator with the ability to work collaboratively across teams.
• A proactive problem solver who embraces challenges and seeks continuous improvement.

Why We Love What We Do:
Join us in shaping the future of our students' academic journeys. Together, we can create a supportive and engaging environment that empowers every learner to thrive.

Ready to Make a Difference?
If you're enthusiastic about leading a team dedicated to excellence in course and student administration, we want to hear from you! Apply now to become a vital part of our university community.

Don't miss out on this opportunity! Send your application today and embark on a rewarding journey with us in Kingston!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.