Senior Technical Analyst

MandM; Hereford; Hybrid; GBP 40,000 - 70,000; Full time

Job description

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Recruitment at MandM | Building and strengthening teams through strategic talent acquisition |

Senior Technical Analyst

Location: Hereford, England, United Kingdom

Type: Permanent

Work Arrangement: Hybrid (on-site once every two weeks)

On-Call Rotation: One week every six weeks (with additional pay)

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are recruiting for a talented Senior Technical Analyst to join our growing team.

Why not come be a part of our journey to success and take advantage of all MandM can offer you!

More than a role

• Career Growth: Opportunity to grow
• Staff Discounts: Stay stylish with our exclusive discounts.
• Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
• Birthday Delight: Take your special day off to celebrate YOU

The Role Scope

Reporting to the IT Operations Manager, you will work within a multi-disciplined Production Support Team, primarily responsible for the support, maintenance and development of internal and external infrastructure, in line with our technology roadmap. You will work with the latest infrastructure technologies both on premise and within the cloud. As new technologies are considered, you would assess their suitability for our business needs.

• Providing 2nd / 3rd line systems support to areas of the business
• Maintaining, monitoring and troubleshooting the server, storage and network infrastructure.
• Working to a high standard, following company procedures with all work being fully documented.
• Actively participating and contributing in Team meetings.
• Ensure all changes are carefully reviewed and follow the change control process.
• Sharing and promoting knowledge, skills and best working practices within the team, mentoring junior members when needed.
• Actively participate in project implementations, including design review, system testing and configuration.
• Collaborate with the Head of Operations to define principles, standards, processes and working practices.
• Ensuring all solutions can be supported, are minimal, documented and are within the scope of IT Infrastructure Architecture.
• Analyse business needs, design, and implement technical solutions that improve business efficiency and productivity.
• Researching problems, identifying causes, and recommending corrective measures.

About You

• 5+ years of experience in technical support
• Must possess a strong work ethic and be self-motivated and reliable
• Experience with leading and/or supporting projects
• Experience with deploying, configuring and troubleshooting VMWare
• Ability to multitask and manage conflicting priorities
• Good background in networking
• Cloud computing experience
• Management and implementation of WiFi networks
• The management of firewalls and VPNs
• Experience with email security standards (DMARC, DKIM and SPF)
• Experience with backup & replication technologies
• Experience with patch, anti-virus and vulnerability management
• Experience of Windows Server and Active Directory up to latest supportable versions
• You must have a full driving license
• Powershell scripting ability
• Experience with Identity Management solutions
• Experience with Linux administration
• SAN storage support and maintenance
• Experience working under the Agile framework

About Us

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

The people

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Retail Apparel and Fashion and IT System Training and Support