UX Researcher - Mixed Methods

WhatsApp Inc.; London; On-site; GBP 125,000 - 150,000

Job description

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Our work aims to understand the people who will use our products, gleaning insights to drive product direction and strategy. Our methods range from generative to evaluative, ethnography to experimentation, and involve close collaboration between researchers and our cross-functional partners. We're looking for experienced researchers with skills in behavioural data analysis, experimental design, survey research, statistics, and a range of qualitative research methods. The right candidates will be effective communicators, knowledgeable about product development and design, curious about the relationship between technology and society, and excited to collaborate.

Responsibilities

1. Work closely with product teams to identify important research questions.
2. Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions.
3. Generate insights that shape how product teams think about medium and long-term product strategy.
4. Write, design, and distribute surveys, interpret response effects and navigate factors influencing response rate.
5. Conduct research using a wide variety of quantitative and qualitative methods, and interpret analysis through the lens of UX, HCI, and social science.
6. Collaborate closely with other researchers on the team with expertise in a broad range of methods.
7. Partner with design, product management, data science, content strategy, engineering, marketing, and other technical roles to conduct and share research.
8. Act as a thought leader in the domain of research, while advocating for the people who could use our products.

Minimum Qualifications

1. 2+ years of experience in applied quantitative and qualitative product research.
2. Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Political Science, Mathematics, etc.).
3. Experience in creating a research plan including logical formulation of a research hypothesis.
4. Experience with applied statistics and understanding of descriptive statistics including correlation, T-test, and regressions.
5. Expertise in questionnaire drafting and design, including structure, length, logic, question types, best practices, and sampling/bias correction.
6. Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies.
7. Demonstrated experience of communicating research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling.
8. Experience with translating data to strategic implications for the business.
9. Experience with handling complex information and adapting to a changing environment.
10. Experience with practical application of research skills in a business setting.

Preferred Qualification

WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.

WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].