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IT Technical Support Analyst

iO Associates

Watford

Hybrid

GBP 45,000

Full time

29 days ago

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An innovative company is seeking a Support Analyst to enhance the management of digital content and data. In this role, you will support and maintain customer solutions, ensuring systems operate smoothly while fostering strong client relationships. The ideal candidate will possess experience in Windows/Linux environments, basic programming skills, and a knack for troubleshooting. This is a fantastic opportunity to join a forward-thinking organization that empowers businesses with cutting-edge information management solutions. If you are passionate about IT support and customer satisfaction, this role is perfect for you.

Experience with Windows/Linux and basic programming/scripting knowledge.
Strong troubleshooting skills and prior IT Support experience are essential.

Support and maintain customer solutions, ensuring smooth system operations.
Manage tasks like loading new data and validating reports for clients.

Windows/Linux

HTML

SQL

CSS

Javascript

.NET

IT Support Experience

Troubleshooting Skills

Document Management Solutions (Alfresco/Documentum)

Support Analyst

Remote - Occasional Visits onsite to Watford

£45,000 per annum.

Must be eligible to go through SC Clearance

I am looking for a Support Analyst to join a UK-based company that transforms the way organizations manage their digital content and data. Specializing in cutting-edge enterprise content management and information management solutions, they empower businesses to seamlessly capture, store, and access critical information!

You will be responsible for supporting and maintaining customer solutions, ensuring systems run smoothly by managing tasks like loading new data and validating reports, as well as working closely with clients to build strong relationships and ensure high customer satisfaction.

Skills needed:

Experience of Windows/Linux
Basic knowledge of programming/scripting - HTML, SQL, CSS, Javascript, .NET
Previous IT Support experience
Strong troubleshooting skills
Hands-on experience of Document Management solutions such as Alfresco/Documentum will be a huge advantage

If interested, please share your CV with me, and we will arrange a call to discuss further!

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