Wealth Management - Business Support Manager

Wealth Management - Business Support Manager

To represent the Wealth Management business with the successful day to day management of the front office risk and control framework and ownership of the First Line of Defence (FLoD) control testing programme. Responsible for leading regular procedure reviews, production of relevant MI reporting and analysis, and supporting the implementation of regulatory and non-regulatory projects into the business.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities:

Business Management & Improvement

• Support the implementation of relevant change projects within the front office, to represent both the client and relationship management teams ensuring all change is delivered and embedded in line with agreed deadlines and budget.
• Proactively identify areas for improvement, or barriers to service delivery and plan and deliver the appropriate actions to make the improvements required. Ensure that all work undertaken is delivered to the agreed priorities and timescales and within budgets, optimising processes through efficient use of IT solutions as applicable.
• Work with other teams across the business to deliver accurate regulatory reporting in line with regulatory deadlines.
• Become a champion of the AL brand and related standards.
• Coordinate with relevant areas of the Bank to deliver seamless client service to the front office client relationship teams and their clients.
• Support the handling and investigation of more complex errors and complaints and provide SME support to the frontline teams.
• Collaborate across the business to resolve service issues that impact the front line teams and client service.

Team Administration

• Oversee and monitor the collation and production of relevant MI, analyse trends and proactively drive remedial or improvement actions.
• Track and monitor progress of actions that emanate from internal committees.
• Collate, prepare and distribute relevant briefing materials for internal committees.
• Deputise for the Head of Business Support as required.
• Coach and develop Business Support Executives.
• Effectively delegate administrative work to the Business Support Executives as required, monitor and support the successful completion of this work.
• Support the Business Support Team, providing technical guidance and training to the rest of the team for projects.
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
• Responsible for the monthly FLoD testing programme, ensuring that testing is completed accurately and on time with escalation where necessary and proactive identification of possible improvements to maintain the balance and effectiveness of the control environment.
• Support the Second and Third Line of Defence Monitoring Programmes (Audit/Compliance/Operational Risk), working with the Wealth Management front office and other business areas to take ownership of the issues, recommend suitable solutions and ensure that actions are reviewed and resolved within the timescales agreed.
• Management of a portfolio of front office procedures which comply with internal and regulatory standards, are documented, understood and embedded within the front line business.
• Where relevant, oversee, monitor and track the progress of actions that arise from internal committees to ensure that key deliverables are achieved within agreed time frames.

Key Interfaces

• Wealth Management Business Support Team
• Investment Managers and Wealth Planners
• Associate Investment Managers and Wealth Management Administrators
• Audit, Compliance and Risk
• Investment Management Operations
• Banking Business Support Team

Person Specification

Knowledge / Experience / Skills

• Wealth Management knowledge and experience essential, with a focus on risk management.
• Good understanding of risk and regulation applicable to the Wealth Management sector.
• Strong technical & IT knowledge, including advanced Excel.
• Ability and confidence to deal effectively and professionally with people at all levels of the organisation.
• The individual should demonstrate an ability to work in a methodical, logical and accurate fashion. Must be conscientious and diligent in their work to ensure accuracy of data. Must understand the importance of and deliver accuracy.
• Excellent time management, organisational & administrative skills, ability to work under pressure, responsible, proactive, dedicated and consistently able to achieve results with minimal supervision. Remains motivated and confidential at all times. Ability to act on own initiative.
• Ability to work well in a team environment.
• Demonstrates excellent ability to manage senior stakeholders throughout the business.
• Excellent written and verbal communication skills.
• Aptitude for learning and willingness to develop yourself and others.

Qualifications:

• Respecting Others
• Team Working
• Influencing Others
• Performance Focus

Business Focused Competencies

• Business & Commercial Focus
• Service Excellence / Client Focus
• Creativity / Entrepreneurial Thinking
• Managing Change
• Communication & Confidence
• Working Proactively
• Planning & Reviewing
• Problem Solving & Judgement

About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Discretionary bonus
• Market leading maternity/paternity and menopause policies