Senior Project Manager / Delivery Lead

The Senior Project Manager / Delivery Lead is a critical Transformation role within TalkTalk, which is foundational to execution of the 5-year strategy, through:

• Maintaining delivery momentum for the assigned Product or Service, ensuring quality of delivery and appropriate leadership expectations are managed.
• Supporting the Portfolio Delivery Lead with strategic & PI planning, financial tracking and/or velocity management to ensure a credible roadmap of delivery produced.
• Maintaining a delivery mind set and lateral thinker to effectively coordinate the agreed Epics and provide consistency in management of their inter-dependencies, including oversight of any risks and issues arising.
• Ensuring value is delivered in line with Agile best practice.
• Focusing on delivering value and business outcomes to enable successful delivery of the portfolio and the associated business benefits.
• Constantly reviewing performance, by ensuring effective prioritisation to deliver timely value as well as coaching team members on best practice.

Delivery Leadership & Execution:

• Responsible for local planning and designing of the assigned outcomes, proactively monitoring progress, resolving issues/blockers, and initiating appropriate corrective action, or escalation as required.
• Responsible for the alignment and effective input/reporting into the wider corporate governance, programme boards, investment committee, Transformation SteerCo’s, Operational Boards, and other ad hoc forums, as required.
• The role holder will identify & manage dependencies of varying complexity, planning, and feeding into larger strategic roadmaps and other portfolios as required.
• The role holder will ensure current and future outcomes are delivered in line with best practice delivery techniques, understanding and leveraging multiple delivery methodologies as appropriate to ensure consistency in delivery in accordance with the wider change delivery framework(s).
• The role holder will support the Portfolio Delivery Lead with evolving and enhancing a pragmatic but consistent Way of Working which sets out expectations for the direction and management of all government portfolios, programmes, and projects across the Consumer Business.
• The role holder will not only have a delivery mindset but will ensure all initiatives provide value to the business and focus is maintained on business outcomes.
• The role holder will manage the relationships and most importantly expectations of the key stakeholders, being able to provide senior forum updates, push back credibly where required and use their experience to navigate clouds of ambiguity when prioritisation and competing demands arise.
• Working with the Portfolio Delivery Lead to ensure cost control is in place, managing effective delivery within agreed constraints.
• Experience of managing a large-scale customer migration project would be preferred, although not essential.

Portfolio & Quarterly Business Reviews:

• Responsible for the quarterly plans for your Product or Service feeding into the strategic approach to planning key performance indicators (KPIs), objectives, and key results (OKRs).
• Will support the Portfolio lead and ‘Heads of’ with breaking down annual planning into smaller parts, meeting in cadence with the QBR process to set goals, establish metrics, and review the previous quarter’s achievements and points of growth/lessons learned to carry into future QBRs.
• Facilitation of regular touch point reviews using local governance to track outcome, value and milestone progress against the quarterly plans.

Delivery focussed Team Management:

• Team development and performance responsibility, through effective matrix management of a multi-skilled team.
• Responsible for giving more junior team members the guidance they need.
• Potential for line management for a team of up to 3, including objectives setting and ensuring there are measurable and aligned OKRs relevant to the role discipline.
• Collaboration with the Portfolio Leads and other delivery teams to build ‘Communities of Practise’ to upskill, evolve change and delivery techniques, tools, and collateral to provide the business with the most effective methods of delivery, without losing sight of effective controls.

Outsourced / Third-party Relationship Management:

• The role holder, in conjunction with the Portfolio Lead would be responsible for the day-to-day relationships with 3rd party vendors and outsourced partners. You would be responsible for ensuring that the vendors and partners are meeting the organisation’s expectations and delivering quality work.
• You would be responsible for managing the pipeline of activity and work packages, into outsourced partners ensuring value for money, schedule, and resources are adequately formed.