International Field Service Engineer, Microscopy & Metrology Systems

International Field Service Engineer

Microscopy & Metrology Semiconductor Process Equipment

Oxford

£35K - £45K + 10% Bonus + Excellent benefits package including Healthcare, Generous Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training

An excellent opportunity for Engineers from high value capital equipment backgrounds, including medical devices, laboratory devices, semiconductor, packaging equipment, ex HM Forces Weapons or Radar Engineers, or Service Engineers from any other electronic or electro-mechanical high value capital equipment backgrounds, to join a market leader in sophisticated microscopy based metrology semiconductor process equipment, offering first class product training and unsurpassed opportunities for career development.

The Company - International Field Service Engineer, Microscopy & Metrology

My client is a global leader in innovative and complex semiconductor process equipment, with cutting-edge patented technology in metrology-based industrial microscopy, used for integrated process control. Offering 'best in class' solutions across a wide range of innovative instrumentation, their success is based upon a commitment to world-leading manufacturing facilities, outstanding product innovation, excellent customer care, and the recruitment and development of good people.

The Role - International Field Service Engineer, Microscopy & Metrology

The prime function of this exciting role is to provide technical support to their customers. The International Field Service Engineer will manage the technical relationship with the customer base. Following training, the post-holder will be able to provide remote and on-site support to resolve customers' technical problems. Undertaking overseas secondments to install new products, the customer support engineer will build and maintain relationships with customers and local partners while ensuring that our products perform at the highest levels of performance and reliability. This role would suit energetic problem solvers ready for a challenging international future.

Key Responsibilities include:

1. Installation and support of products at customer sites across the world.
2. Provide support, remotely and at customers' facilities, including fault finding, repair, and installation of product upgrades.
3. Managing the product acceptance process from installation through to customer sign-off; spending up to 6 months living and working in USA, Japan, Taiwan, Korea, and other semiconductor manufacturing nations.
4. Building and maintaining strong relationships with customers and distributors; provide insight on customer opinions and priorities.
5. Training, mentoring, and coaching of distributor service teams.
6. Monitor the performance and uptime of all company products, both in-house and at customer sites.
7. Write and maintain technical documents to improve fault-finding and installation.
8. Work with Engineering and Production to implement and improve the reliability and ease of service of new and existing products. Able to travel to customer sites across Europe, USA, and Asia; travel may reach 50% and be at short as well as planned notice.

Your Background - International Field Service Engineer, Microscopy & Metrology

To succeed in this exciting role, you must be able to demonstrate the following:

• Previous experience as a Field Service Engineer or Technical Support Engineer.
• Qualification in an engineering or science subject.
• Good electronics, mechatronics, and IT systems knowledge.
• Computer literacy.
• Strong troubleshooting and problem-solving skills.
• A background working in any of the following would be useful:
  - Manufacturing
  - Maintenance
  - Field Service
  - Metrology
  - Semiconductor instrumentation
  - X-ray
  - Medical
  - Scientific
  - Laboratory
  - Equipment Manufacturer.
• Capability to learn quickly and understand complex technical topics.
• Ability to communicate effectively at all levels with external customers and internal departments.

The Benefits - International Field Service Engineer, Microscopy & Metrology

This is an excellent opportunity to join a world-class microscopy-based organization. You will be joining a national team of engineers who take great pride in their work and aim to build upon long-term relationships with customers. You will be continually challenged as you are exposed to new technologies. You will receive constant support and guidance from senior management, and your technical knowledge will be furthered through training courses. For those with the desire, there are opportunities to progress your career into more technical specialist roles.

In return, the successful applicant will benefit from first-class product training, recognized by the industry, which will run on an ongoing basis as new products are introduced. A generous remuneration package is also guaranteed, including competitive salary, bonus, healthcare, contributory pension scheme, phone, and laptop, along with the opportunity to progress your career within a market-leading organization.

This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and/or employment business.