Senior Manager, Programme Delivery

Location: Riverside Tower, Belfast (N.I), United Kingdom

Company: BT Group

Internal Closing Date: 10th Jan 24

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.

Why this job matters
Our Broadband Teams provide the service that millions of BT, EE and Plusnet consumers and BT Business customers use every day. This includes Network capacity management, content distribution, safety and security features, connectivity around your home and office and a growing number of connectivity services. Although not limited to Broadband Devices, the role will mostly focus on the Devices domain covering Hubs and Wi-Fi Extenders together with the middleware, applications, and services that run on the devices.

What I’ll be doing – your accountabilities

• Delivering business outcomes whilst managing the programme and expectations of scope, cost, resources, time and governance controls.
• End to end planning of the programme or multiple projects.
• Working with an integrated agile team to deliver together with other BT teams & suppliers.
• Actively manage risks and issues with appropriate escalations.
• Budget Management and up to date cost forecasting.
• Challenging the norm and consistently improving how we deliver by regular retrospectives throughout the programme.
• Engage stakeholders regularly, managing expectations and change.

Skills required for the job
Required:

• Agile and waterfall fluent.
• Effective leadership to virtual teams.
• Planning Skills – organize projects & tasks in the right order.
• Negotiation skills - work with others to shape the programme.
• Inspiring communicator - deliver inspiring messages considering different perspectives.
• Influence – influence the approach for a better outcome.
• Industry recognised Programme & PM Qualification.
• Scrum Master and/or Product Owner Qualification.

Experience you’d be expected to have
Required:

• Delivered large to extra-large programmes and projects in a technology environment.
• Managed bespoke developed software and “off the shelf software” integration deliveries.
• Managed deliveries with 3rd parties.
• Agile, Waterfall and a mix of both.
• Managed stakeholders to ‘MD’ level.
• Broadband Hubs, Extenders & Software Features.
• Worked on mass market products at scale.
• Knowledge of sales and customer service systems and processes in telecoms.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway.