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An established industry player is seeking a motivated Business Analyst to enhance customer journeys within the financial services sector. This role involves analyzing data structures and optimizing experiences for both internal and external customers. You will work closely with technology to ensure seamless data management and governance, playing a crucial role in transforming customer interactions. If you thrive in a fast-paced environment and possess strong analytical and communication skills, this opportunity is perfect for you. Join a dynamic team and make a significant impact on customer satisfaction and operational efficiency.
Job Description
Contract: 6 Months Contract with possible extensions
Pay Rate: £650/day Inside IR35
Hybrid: 2 days in office per week, 3 days WFH
Sector: Financial Services
Our Retail Banking client is seeking a highly motivated Business Analyst to join and assist an established team orchestrating customer journey, with a focus on technology amongst other aspects. You will be responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. You will analyse data structure, lineage & dependencies. Data mapping - classify data sources across legacy and new systems, track data movement from source to storage, data cleansing & transformation.
Location: Edinburgh
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