Remote Customer Service Representative at Conduent

Remote Customer Service Representative at Conduent

Conduent is hiring Remote Customer Service Representatives. If you have excellent communication skills and relevant experience, we encourage you to apply.

About the Company

Conduent, a global leader in technology and business process services, is at the forefront of digital transformation. The company partners with clients to revolutionize their operations using advanced technology platforms and top-tier talent. Join Conduent’s dynamic team and be part of shaping the future of digital services.

Position: Customer Service Representative

Salary: $14 per hour

Job Type: Full Time

Location: Remote

About the Role

As a Customer Service Representative, you will be the first point of contact for our client’s customers, addressing their inquiries and resolving account-related questions or complaints. Your role will involve actively listening to customers and leveraging your customer service experience to meet their needs and deliver a world-class experience.

• Answer inbound calls from customers/clients regarding their accounts (average of 40 to 50 calls daily).
• Respond to customer inquiries using information learned during training and available resources.
• Identify customer needs to provide complete and accurate information.
• Acknowledge and resolve customer complaints and difficult situations.
• Process required transactions via web-based applications.
• Submit research requests concisely and accurately.
• Maintain thorough knowledge of company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws.
• Provide support during heavy workloads or absences.

Qualifications

• Ability to convey complex information clearly and concisely.
• Strong commitment and work ethic.
• Consistent attendance and ability to meet the work schedule.
• Successful completion of Conduent's 3-to-6-week new hire paid training program.
• Effective written and verbal communication skills.
• Effective problem-solving skills.
• Ability to navigate multiple applications and systems.
• Passion for helping people and guiding them to solutions.
• Excitement for innovative technology.
• Ability to resolve conflicts calmly.
• Ability to work in a structured environment and take high-volume calls.

Required Qualifications:

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Minimum six months of experience in call center or customer service.
• Customer service experience.
• Working knowledge of computer applications.
• Ability to pass a background check, credit check, and security clearance.
• Compliance with camera requirements during meetings and training.
• Verified internet service and dedicated work area.

Preferred Qualifications:

• 1+ years of previous call center experience.
• Flexibility to work any 8-hour shift during business hours.
• Business hours: Monday – Sunday, 24/7.
• Hourly rate of $14.00 starting on day one.
• Shift differential of $1.00 per hour.
• Incentive Plan for additional earnings based on metrics.
• Paid training scheduled Monday-Friday.
• Vacation, sick time, and holiday pay.
• Medical, dental, vision, life insurance, and additional benefits.
• 401K.

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.