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Customer Service Advisor Work From Home

Back 2 Work

Derby

Remote

GBP 24,000

Full time

30+ days ago

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An innovative company is seeking Customer Service Advisors to join their fully remote team. In this dynamic role, you will be the first point of contact for callers, assisting with appointment bookings, re-scheduling, and cancellations. This position offers a supportive environment with comprehensive training to ensure you excel in your role. With a focus on efficiency and accuracy, you will utilize your excellent communication skills to provide top-notch service. Enjoy a range of benefits, including generous holiday allowances and opportunities for career development, making this a fantastic opportunity for those looking to grow in the customer service field.

28 days holiday (increasing to 30 days)

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Length of Service awards

Opportunities for career development

Good communicators with a professional telephone manner are essential.
Ability to work efficiently in a fast-paced environment.

Handle inbound calls and manage appointment bookings.
Re-schedule and cancel appointments as needed.

Communication Skills

Customer Service

Efficiency

Empathy

Booking System

We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,795 per annum.

Customer Service Advisor benefits:

28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
Length of Service and monthly recognition awards
Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay:

£23,795 per annum.

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