Delegated Authority Service and Delivery Manager

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Delegated Authority Service and Delivery Manager

London, United Kingdom

AXA XL's culture of profitable growth is at the core of our business unit ethos, and the primary driver of both strategic and day-to-day decisions. As an extensive global business, we take pride in our raise the bar behaviours and strategic drivers, to unlock the potential of our client, brokers, coverholders and employees. We aim to consistently outperform the competition and attract the best talent by being the employer of choice in the UK & Lloyd's market.

The mission of the Delegated Authority Service Centre (DASC) is to support the AXA XL UK & Lloyd's ambition to be the preferred insurer for Delegated Authority business in the London Market.

The ambition is to provide the best service internally (to underwriting and claims) and externally in the market (to coverholders, third party claims adjustors, regulators), through the entire end to end delegated authority process; from on-boarding, binder lifecycle management, to reporting and analysis, supported by high quality data and a class leading efficient governance and control environment.

The DASC management team, led by the Head of the DASC, will consist of an Onboarding and Due Diligence Manager, Operations and Data Reporting and Analytics Manager, Oversight Manager, and a Service and Delivery Manager.

The Services and Delivery Manager will play a key role in significantly influencing and elevating the delegated business operations through the DASC.

As the Delegated Authority Coordination Manager at AXA XL UK&L, you will play a crucial role in managing and coordinating various aspects of the delegated authority framework, and in the implementation and running of a successful DASC model. This includes relationship management, project management, and involvement in transversal projects. You will need to work collaboratively across the delegated service centre with the relevant experts to create a unified approach and improve regulatory relations. Your efforts will help safeguard the company's interests and ensure that all delegated authority activities are conducted in a manner that makes it simpler for Clients, Coverholders, Brokers and internal clients to do delegated business with us.

Delegated Authority is a material element of the UK & Lloyd's BU business, representing circa $1bn GWP with over 250 Coverholders across multiple global territories. The role requires overseeing relationship management (internal), project management, and transversal projects.

DISCOVER your opportunity

1. Coordination/third party management:

• Dedicated point of contact for Claims, UW and other functions for all DA Operations and Oversight related inbound queries and issues
• Proactively liaise with UW/Claims teams to ensure that the DASC is providing appropriate level of operational support and gather requirements
• Liaise with Middle Office for all DA related topics and ensure appropriate level of support is provided by MO (make sure that no tasks fall between cracks of Middle Office, UW, operational processing etc.)
• Proactively coordinating and managing issues resolution across the DASC functions and other functions and stakeholders.
• Management of Claims Account Managers (CAMs) to ensure oversight and service delivery of the Delegated Claims Administrators and process
• Assist with onboarding, audits and offboarding where required (currently performed by CAM)
• Support the onboarding process and proactively resolve issues where required for new delegated authority partners, including due diligence, contract negotiation, and system setup
• Collaborate with internal stakeholders, such as underwriting, legal, finance, and operations, to ensure smooth coordination of delegated authority activities
• Contribute to the improving regulatory relationships with a unified approach with other touchpoints

• Own cross value chain projects and coordination incl. scoping, mobilisation, and delivery
• Act as a DA representative for 'transversal' projects involving both DA and non-DA (e.g., PRA or Lloyds reviews)

• Develop and implement processes to streamline delegated authority operations and improve efficiency

• Prepare reports and presentations on delegated authority performance and recommendations for improvement
• Secretarial & coordination role for Governance reporting to ensure governance committees are provided with the appropriate reports in a timely manner
• Ensure compliance with regulatory requirements and company policies for delegated authority arrangements

You will report to the UK & Lloyd's Head of Delegated Authority Service Centre.

SHARE your talent

1. Bachelor's degree preferred and experience in insurance with a focus on delegated authority coordination.
2. Proven experience in relationship and stakeholder management within an insurance context.
3. Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
4. Proactive approach and proven ability to solve issues, particularly where several groups of stakeholders are involved.
5. Proficiency in managing projects and using project management tools.
6. Excellent organizational and coordination skills, with the ability to manage multiple tasks and projects simultaneously.
7. Experience in governance reporting and transversal project involvement.
8. Strong understanding of regulatory and governance requirements specific to the insurance industry.
9. Ability to manage onshore and offshore, including a combination of landlord and managed service resource.
10. Ability to challenge existing processes and implementing and improvements.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

For more information, please see axaxl.com/sustainability