Senior Project Engineer

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Veracity are seeking a Senior Project Engineer to provide high-level technical project engineering support, primarily for Veracity’s VIEWSCAPE Solution. This role involves overseeing system deployments, project support, and training for both VIEWSCAPE integrators and end-users.

Founded in 2005, Veracity has its headquarters in Prestwick, Scotland, with UK offices in Glasgow, Edinburgh, and Normanton. Operating across ten global locations, we serve key markets in the UK, Europe, North America, India, the Middle East, and Southeast Asia, with highly skilled teams supporting each region.

Our extensive product portfolio includes transmission, storage, and display products, as well as tailored PSIM solutions that integrate multiple systems into a single, intelligent platform enhancing situational awareness and operational efficiency. Learn more about us at www.veracityglobal.com

About the Role:

The Senior Project Engineer will be responsible for providing technical support and pre-sales assistance for deployed systems. This includes responding to and resolving project-related support requests via phone, email, and remote login connections.

While much of the role involves remote support, some travel to UK sites will be required for project deployments, training, and other related tasks.

Additionally, the Senior Project Engineer will maintain support ticketing and project management systems, ensuring all cases are handled within response time parameters.

At Veracity, we value innovation, efficiency, and integrity. We are a team-driven organisation where collaboration and open communication drive success. Employees are encouraged to contribute ideas that enhance our products, refine processes, and support ongoing growth.

Key Responsibilities

• System deployment, including configuration, commissioning, and training.
• Provide technical support via phone, email, and remote login, ensuring timely resolution of issues.
• Ensure all support and deployment procedures are followed and provide feedback for continuous improvement.
• Develop and maintain technical documentation for engineers and end-users.
• Provide guidance and mentoring to apprentice technical support engineers.
• Keep documentation and processes updated in line with software updates and best practices.
• Deliver training sessions for customers and internal staff.
• Use and maintain support ticketing and project management systems to track and resolve cases efficiently.
• Ensure compliance with Health & Safety requirements.
• Maintain confidentiality and uphold company standards.
• Contribute to the growth and strategic direction of Veracity.
• Manage resources effectively within a small business environment.
• Provide weekly and monthly progress reports to the management team.

Qualifications:

• Must have relevant experience in the electronic security industry and/or be competent in IT and networking skills.
• A solid foundation in CCTV, access control, and fire systems is preferred.
• Must reside in the UK – ideally based near Leeds or the surrounding area.
• Must pass BPSS clearance.
• Must hold a valid full UK driving licence.

Work location:

• Based at Veracity Systems, Normanton, UK.
• Regular travel to customer sites across the UK and other Veracity offices.
• Occasional international travel as required.

Equal Opportunity Statement:

We are an Equal Opportunity Employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: Appliances, Electrical, and Electronics Manufacturing