Onboarding Implementation Specialist - French Speaker

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Onboarding Implementation Specialist - French Speaker, London

Client: [Client Name]

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2ed706b29a0d

Job Views: 74

Posted: 18.02.2025

Expiry Date: 04.04.2025

Job Description:

Are you an experienced Client Onboarding Implementation Specialist looking for a new opportunity? Then this role is for you.

As an Onboarding Implementation Specialist with French language proficiency within the Commercial Bank Client Onboarding team, you will serve as the primary contact for our clients during the implementation phase. Your role will involve project managing the delivery of treasury services and products, thereby supporting our Commercial Bank clients in their business expansion endeavors.

Job responsibilities

• Implements global Cash Management solutions, of varying size and complexity, primarily in EMEA
• Manages multiple deals/projects concurrently by being the central point to both internal and external customers
• Partners closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience within the minimum time frames
• Develops project plans as agreed for each deal incorporating the methodology used within the Project Management Team, and provides guidance to the client with respect to the tasks and their role within the plan
• Attends and hosts regular client meetings/calls to review the project against the plan
• Provides accurate and timely implementation statuses and escalates issues that impact the client experience or puts the target date at risk
• Identifies and communicates process gaps and improvements opportunities; expresses willingness to own improvement initiatives; is recognized by partners as a process expert with ability to work on improvements

Required qualifications, capabilities, and skills

• Experience in working with corporate and/or Fintech clients with strong client servicing skills
• Strong verbal, written and interpersonal communication skills
• Excellent time management and prioritization skills in a high pressure, competing-priority work environment
• Able to work in a team environment and partner with colleagues
• Effective issue resolution and escalation skills

Preferred qualifications, capabilities, and skills

• Experience working with Treasury Services products an advantage